Housekeeping Coordinator 房務協調員

With breathtaking views of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease. Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best! Responsibilities 職責

• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction 確保部門所有相關資訊的傳遞與接收，以維持既定標準並達致賓客滿意
• Receives, records, and distributes various reports, as well as transmits guest requests accurately 接收、記錄及分發各類報告，並準確傳達賓客要求
• Responsible for entering accurate room status into the system daily and investigating discrepancies 負責每日準確輸入房間狀態至系統，並調查差異
• Maintains and updates administrative data 更新及確保行政資料準確
• Maintains working area and equipment in a proper state of cleanliness and repair 保持工作區域及設備的清潔與良好狀態
• Reports guest complaints to the Executive Housekeeper or delegate immediately 立即向客房部行政主管或其代表匯報賓客投訴
• Complies with hotel health, safety, and hygiene policies and adheres to personnel grooming and hygiene standards 遵守酒店健康、安全及衛生政策，並符合員工儀容及衛生標準
• Maintain accurate records of lost & found items 準確記錄失物認領的物品
• Monitor housekeeping supplies and assist in inventory control 監察客房部用品並協助庫存管理
• Ensure proper documentation and filing of all housekeeping records 確保所有客房部文件妥善存檔
• Is multi-skilled in other areas of Housekeeping 具備客房部其他範疇的多項技能
• Adheres to Housekeeping standards and procedures 遵守客房部標準及程序
• Performs other duties as assigned 執行其他指派工作

Qualifications 資格

• Diploma or above in Hospitality Management will be an advantage 持有酒店管理文憑或以上學歷者優先
• Self-motivated, detail-oriented with strong interpersonal and communications skills 具主動性、注重細節，並具備良好人際及溝通技巧
• Able to perform administrative tasks and knowledge of MS Office applications 能夠處理行政工作，熟悉 MS Office 應用程式
• Good command of spoken and written English and Chinese 良好的中英文書寫及口語能力
• Hard-working and willing to take responsibilities and initiative 勤奮、願意承擔責任及主動性

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +852 5720 2986. Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

• Great Place to Work Certification is an independent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life. Hyatt is proud to be recognized as a Great Place to Work 2026 in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of care.