Housekeeping Coordinator

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202670442

The Housekeeping Coordinator ensures and supports the smooth and efficient operation of the Housekeeping Department. The position coordinates guest requests, room status updates, housekeeping assignments, maintenance requests, and communication between Housekeeping and other hotel departments, ensuring timely and professional service to guests.

Responsibilities

• Coordinate daily activities and communications within the Housekeeping Department.
• Maintain accurate records of room status, including vacant, occupied, clean, dirty, inspected, out-of-order, and out-of-service rooms.
• Coordinate closely with Front Office regarding room readiness, arrivals, departures, room changes, and special requests.
• Receive and respond to guest requests related to Housekeeping services in a prompt and professional manner.
• Dispatch guest requests to Room Attendants, Housemen, and other relevant team members.
• Follow up on guest requests to ensure timely completion and guest satisfaction.
• Record and communicate maintenance defects reported by Housekeeping staff to the Engineering Department.
• Follow up on maintenance requests and update the relevant departments on progress.
• Coordinate VIP arrivals, special occasions, amenities, and special housekeeping requirements.
• Prepare daily housekeeping reports and operational information as required.
• Maintain records of lost and found items in accordance with hotel procedures.
• Coordinate the collection, delivery, and tracking of guest laundry and other housekeeping-related services.
• Maintain proper records of linen, uniforms, and housekeeping supplies where applicable.
• Monitor housekeeping supplies and communicate replenishment requirements to the Housekeeping Supervisor.
• Assist in coordinating room inspections and ensuring rooms are released promptly to Front Office.
• Maintain effective communication with Front Office, Engineering, Security, Laundry, and other departments.
• Handle telephone calls, radio communications, and internal messages professionally.
• Ensure all guest complaints and requests are properly recorded and followed up.
• Maintain accurate handover information between shifts.
• Assist with preparing staff schedules, assignments, and daily task sheets where required.
• Ensure housekeeping records, checklists, and departmental documents are properly maintained.
• Assist the Executive Housekeeper and Housekeeping Supervisors with administrative duties.
• Maintain confidentiality of guest information and hotel operational information.

Requirements

• Experience: 5-10 years
• Education: diploma in hospitality management
• Skills: housekeeping management, housekeeping, guest services, hotel administration, hotel management, house management, receptionist duties

Last Date of Application: 28 October 2026