Housekeeping Desk Coordinator

Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments. Monitor and update guest room status accurately in the Opera PMS . Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms. Receive, record, coordinate, and follow up on guest requests related to housekeeping. Maintain accurate daily housekeeping reports, records, and checklists. Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution. Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests. Record and follow up on maintenance issues in coordination with the Engineering Department. Maintain proper records of lost and found items and housekeeping-related guest requests. Handle telephone calls, messages, and internal communications professionally and efficiently. Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks. Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager. Ensure all guest requests and departmental communications are followed up promptly. Maintain confidentiality and demonstrate professionalism when handling guest and hotel information. Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

Desired Candidate Profile

Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel . Good verbal and written English communication skills . Good computer knowledge, including MS Office, Word, Excel, and Outlook . Working knowledge of Opera PMS is required. Good understanding of hotel housekeeping operations and room status procedures. Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments . Strong organizational and multitasking skills. Ability to prepare and maintain accurate daily reports. Good telephone etiquette and professional communication skills. Ability to handle guest requests efficiently and follow up until completion. Strong attention to detail and ability to work under pressure. Positive attitude and strong teamwork skills.