房務部-房務經理 Housekeeping-Housekeeping Manager

職位概覽

房務經理協助房務總監監督及管理飯店房務部整體營運與服務品質管理，確保客房及公共區域維持高標準的清潔、舒適與服務品質。透過有效的人力管理、培訓、工作計畫、成本控制及跨部門協作，提升團隊績效與營運效率，並主動關注賓客需求及意見，確保提供一致且卓越的住宿體驗。

職位敘述

• 客房營運與卓越顧客服務

掌握飯店客房狀態、賓客資訊及每日營運狀況，確保客房服務符合飯店標準，主動關注並滿足賓客需求，提供高品質且一致的住宿體驗。

• 房務團隊管理與人才發展

負責房務團隊之人力安排、排班及工作分配，監督員工儀容、出勤及服務表現，並透過培訓與績效管理提升團隊專業能力及服務品質。

• 客房清潔與服務品質管理

監督客房、公共區域及各工作區域之清潔衛生與服務品質，定期抽查重要賓客房、空房及維修房，確保客房狀態及服務標準符合飯店要求。

• 工作計畫與部門營運管理

制定並執行房務部年度及日常工作計畫，檢視各分部工作進度及執行情況，確保各項作業流程有效運作並符合飯店標準。

• 預算與成本管理

制定房務部年度預算，合理控管部門成本及損益，並有效管理人力、物料及營運資源，以提升部門營運效益。

• 設備維護與資產管理

負責房務部機器、設備及相關資產之日常維護、保養與更新，確保設備正常運作及符合營運需求。

• 賓客意見與問題處理

妥善處理賓客需求、意見及投訴，主動協調相關部門解決問題，持續提升賓客滿意度及服務品質。

• 安全與衛生管理

確保房務部各項作業符合飯店安全、消防及衛生規範，熟悉消防設備及緊急應變程序，維護賓客與員工安全。

• 跨部門協作與溝通

與客務、工程、餐飲及其他相關部門保持良好溝通與合作，確保客房狀態、維修需求及賓客服務資訊即時傳遞與有效處理。

• 其他主管交辦工作

依據上級主管指示，完成其他房務營運、專案及相關交辦事項。

求才條件

• 大學以上學歷，具中高階專業職稱者佳。
• 具飯店及度假村產業背景5年以上經驗。
• 曾於奢華酒店（Luxury Hotel）擔任相關職務者優先考慮。
• 具高度服務熱忱，擁有優秀的人際互動與溝通協調能力。
• 具備良好的電腦操作能力。
• 應徵時請附上英文履歷（English CV）。
• 能在台灣合法工作。

The Position

The Housekeeping Manager is responsible for assisting Director of Housekeeping with the overall operation and service quality of the Housekeeping Department, ensuring high standards of cleanliness, comfort, and service across guest rooms and public areas. Through effective manpower management, training, work planning, cost control, and cross-departmental collaboration, the position drives team performance and operational efficiency while proactively responding to guest needs and feedback to deliver a consistent and exceptional guest experience.

The Role

• Room Operations and Excellent Guest Service

Monitor room status, guest information, and daily operations to ensure room services meet hotel standards and provide a high-quality and consistent guest experience.

• Housekeeping Team Management and Development

Manage staffing, scheduling, and work assignments while monitoring employee grooming, attendance, and performance. Develop team capabilities through training and performance management.

• Room Cleanliness and Service Quality

Supervise cleanliness and service quality across guest rooms, public areas, and work areas. Conduct regular inspections of VIP rooms, vacant rooms, and out-of-order rooms to ensure hotel standards are maintained.

• Work Planning and Department Operations

Develop and implement annual and daily work plans, monitor departmental progress, and ensure efficient operations in accordance with hotel standards.

• Budget and Cost Management

Prepare the annual Housekeeping budget and effectively manage departmental costs, resources, and expenses to improve operational efficiency.

• Equipment and Asset Management

Oversee the maintenance, servicing, and replacement of Housekeeping equipment and assets to ensure proper operation and meet operational needs.

• Guest Feedback and Complaint Handling

Handle guest requests, feedback, and complaints professionally, coordinating with relevant departments to resolve issues and enhance guest satisfaction.

• Safety and Hygiene Management

Ensure Housekeeping operations comply with hotel safety, fire protection, and hygiene standards. Maintain knowledge of emergency procedures and fire safety equipment to ensure guest and employee safety.

• Cross-Departmental Communication and Collaboration

Maintain effective communication and collaboration with Front Office, Engineering, F&B, and other relevant departments to ensure timely coordination of room status, maintenance needs, and guest services.

• Other Duties Assigned by Supervisor

Perform other Housekeeping-related duties, projects, and assignments as directed by the supervisor.

Talent Profile

• Above college degree, senior-level professional titles.
• Hotel & Resort background over 5 years.
• Experiences in luxury hotels in similar capacities are an advantage.
• Service-oriented with strong interpersonal and communication skills.
• Computing skills.
• Please attach an English CV.
• Can legally work in Taiwan.