Housekeeping Inspector/Lead

Join our boutique hotel team in Hood River as a Housekeeping Inspector / Lead. In this key operational role, you will lead by example on the floor, conducting thorough quality-control inspections of guest rooms, public spaces, and spa/amenity areas to ensure our property meets high standards of hospitality and cleanliness. You will support daily room assignments, mentor room attendants, and partner with hotel management to deliver memorable, seamless guest stays.

Core Responsibilities

• Conduct detailed daily inspections of departed guest rooms, stayover rooms, public restrooms, hallways, and spa facilities to maintain spotless brand and safety standards.
• Assist in opening the department daily, prioritizing room turn order based on arrival schedules, VIP stays, and guest requests.
• Provide real-time constructive feedback, training, and ongoing mentorship to room attendants and housepersons to improve cleaning efficiency, consistency, and attention to detail.
• Track daily linen, guest room amenity, and cleaning chemical inventory par levels. Assist with stocking supply closets, managing laundry operations, and reducing product waste.
• Maintain clear communication with the Front Desk regarding room status updates (clean/vacant/inspected) and log maintenance issues immediately into property management software.
• Step in to clean rooms, assist with laundry, or prepare public spaces during peak check-in hours, high occupancy periods, or short-staffed shifts.

Qualifications & Experience

• 2+ years of housekeeping experience in a hotel, resort, or luxury hospitality setting, with prior experience as a supervisor, lead, or inspector preferred.
• Sharp attention to detail (spotting missed dust, smudges, or missing amenities) and a passion for guest satisfaction.
• Strong interpersonal skills with the ability to direct, motivate, and coach a diverse housekeeping team in a fast-paced environment.
• Proficiency with simple property management software or digital inspection tools, basic email, and mobile messaging. Professional verbal communication skills in English (bilingual in Spanish is a major plus).

Physical Requirements & Working Conditions

• Ability to stand, walk, bend, reach, and climb stairs for extended periods across multiple floors, guest rooms, and property grounds throughout entire shifts.
• Frequently required to kneel, stoop, crouch, reach above head, handle cleaning equipment, push/pull heavy housekeeping carts, and make beds.
• Must regularly lift and move up to 30 pounds and occasionally lift or move up to 50 pounds (linen bags, mattress lifting). Requires strong close and distance vision to spot minor cleanliness and maintenance issues.