Housekeeping Lead

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Lodge - estimated start date 4/26/2027 and anticipated end date of 11/9/2027
• Skyland Resort - estimated start date 3/22/2027 and anticipated end date of 12/3/2027

Hourly wage: $18.25

Title: Housekeeping Lead
Reports To: Housekeeping Supervisor
Department: Lodging

Summary of Position: Assist with the management of the housekeeping and public areas department ensuring outstanding service for resort guests.

Responsibilities:

• Work with the housekeeping team to ensure high standards of cleanliness, hygiene and tidiness in rooms
• Determine routing schedule and delegate work flow and instructions to cleaning staff on a daily basis (ex: stocking closets, refill their closets with items for the next work day)
• Supervising the daily cleaning of assigned tasks, while working alongside staff to ensure the high standards of cleanliness as set forth.
• Follow/lead the schedule of tasks to be completed on a daily basis due to needs
• Continuously seek and make improvements to the overall housekeeping functions
• Ensure all staff performing housekeeping functions are properly trained in technique, quality, efficiency and safety
• Maintain supply levels, orderly supply closets, housekeeping vehicle, & housekeeping home base along with the other housekeeping staff.
• Fill out work orders when needed
• Deep cleaning of rooms during slow times and as needed.
• Attend staff training sessions and meetings as needed.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Excellent customer service and people skills
• Ability be able to assist in the supervision of employees
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests in stressful, high pressure situations
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education and Experience:
Education: High School Diploma or equivalent required
Experience: Minimum of 2 (two) years in the hospitality industry required
Minimum of 2 (two) years management experience required
Resort/National Park experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.