Housekeeping Manager

Housekeeping Manager

Reports To: General Manager / Director of Operations

Job Summary:

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure cleanliness, safety, and high standards of appearance throughout the property. This role manages housekeeping staff, coordinates cleaning schedules, maintains inventory of supplies, and ensures compliance with health, safety, and quality standards. The Housekeeping Manager plays a key role in delivering an excellent guest, resident, patient, or employee experience by maintaining a clean and well-organized environment.

Key Responsibilities:

• Operations Management
• Plan, organize, and supervise daily housekeeping activities.
• Ensure all guest rooms, public areas, offices, and common spaces meet established cleanliness standards.
• Conduct regular inspections to maintain quality and consistency.
• Develop and implement cleaning procedures and service standards.
• Coordinate deepcleaning projects and preventative maintenance activities.
• Staff Leadership
• Recruit, train, schedule, and supervise housekeeping personnel.
• Monitor employee performance and provide coaching, feedback, and development opportunities.
• Conduct performance evaluations and address disciplinary issues when necessary.
• Promote teamwork, accountability, and a positive work environment.

Inventory & Budget Control

• Manage inventory levels of cleaning supplies, linens, equipment, and amenities.
• Monitor departmental expenses and work within approved budgets.
• Negotiate with vendors and coordinate purchasing activities.
• Ensure proper storage and handling of cleaning chemicals and supplies.

Quality Assurance

• Respond promptly to guest, resident, or customer concerns regarding cleanliness.
• Investigate service issues and implement corrective actions.
• Maintain accurate records, inspection reports, and housekeeping logs.
• Ensure compliance with company policies and industry standards.

Health & Safety Compliance

• Enforce workplace safety procedures and proper use of cleaning equipment.
• Ensure compliance with OSHA and other applicable health and safety regulations.
• Conduct safety training and emergency preparedness activities.
• Maintain a safe and sanitary environment for staff and occupants.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
• 35 years of housekeeping experience, including at least 2 years in a supervisory or management role.
• Strong leadership, communication, and organizational skills.
• Knowledge of housekeeping operations, cleaning techniques, and safety standards.
• Proficiency with housekeeping management software and Microsoft Office applications.
• Ability to manage multiple priorities in a fastpaced environment.

Preferred Skills

• Budgeting and costcontrol experience.
• Staff training and development expertise.
• Strong problemsolving and decisionmaking abilities.
• Customer service orientation.
• Attention to detail and quality standards.
• Speak English/Spanish

Physical Requirements

• Ability to stand, walk, bend, and lift up to 2550 pounds as required.
• Ability to inspect facilities and move throughout the property regularly.
• Capability to work flexible schedules, including weekends and holidays if needed.

Key Performance Indicators (KPIs)

• Cleanliness inspection scores
• Guest/customer satisfaction ratings
• Employee productivity and retention
• Inventory and supply cost management
• Compliance with safety and quality standards
• Response time to housekeeping requests and concerns

Salary Range

$42000-$45000 per year max

• Equal Opportunity Statement:

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, business needs, and job requirements.

About Zieg Hospitality Corporation

Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we’re not just building hotels—we’re building careers and unforgettable guest journeys.