Housekeeping Manager

Essential Duties and Responsibilities

Operational Leadership

-      Ownership of daily housekeeping operations including room assignments, cleaning schedules, and service delivery and laundry associates and facilities.

-      Supervise the Housekeeping Coordinator and other associates to ensure effective workflow, task management, and real-time system updates

-      Ensure superior standards are consistently maintained daily

-      Complete morning and evening reports, assist with room assignments, and maintain strict key control procedures

-      Make weekly schedules for the department based on operational/business needs

-      Ownership of Lost and Found process

-      Initiate and oversee projects throughout the year to maintain the quality of the rooms.

-      Assume the responsibilities of the Executive Housekeeper in their absence, providing effective leadership and ensuring seamless departmental operations, adherence to established procedures, and the consistent delivery of Rosewood, LQA, and Forbes Travel Guide standards.

Associate Management & Development

-      Lead, coach, and develop housekeeping associates, including Coordinators, Room Attendants, Housepersons, and Supervisors

-      Train new supervisors and support the training of all housekeeping and laundry associates

-      Ensure an ongoing training program and regular standards updates are implemented across Housekeeping and Laundry

-      Conduct periodic evaluations of associates to monitor performance, identify training needs, and address non-compliance

-      Ensure monthly departmental and supervisory communication meetings are conducted

Quality Assurance & Inspections

-      Ensure full compliance with Forbes Travel Guide and LQA (Leading Quality Assurance) standards

-      Conduct daily inspections of guest rooms, VIP rooms, public areas, villas, and back-of-house areas

-      Personally supervise the cleaning of VIP rooms and notify Executive Housekeeper upon completion

-      Maintain complete knowledge of and compliance with all departmental policies, procedures, and service standards

Guest Experience Excellence

-      Respond promptly and professionally to guest requests, concerns, and special arrangements

-      Coordinate VIP arrivals, special requests, and communicate priorities to day and night teams

-      Inform night staff of VIP rooms, special requests, and assignments to ensure seamless service

-      Ensure all guest interactions reflect the highest level of hospitality and professionalism

Collaboration & Communication

-      Foster strong collaboration with Front Office, Engineering, Laundry, and other departments

-      Work closely with laundry personnel and provide training when required

-      Conduct regular walkthroughs with Supervisors to ensure adequate par levels of linens and supplies

-      Maintain clear, consistent communication of room status, priorities, and operational updates

Maintenance & Preventative Care

-      Submit recommendations to management for repairs, painting, and preventative maintenance

-      Ensure proper upkeep of guest rooms, suites, villas, and public areas

-      Monitor maintenance issues and follow up for resolution

Sustainability & Resource Management

-      Champion sustainability initiatives including waste reduction, efficient resource use, and environmentally responsible practices

-      Conduct periodic and full inventories of linens, supplies, and equipment

-      Investigate and implement new cleaning methods, technologies, and tools to improve efficiency and sustainability

-      Assist in purchasing and cost control initiatives

Systems & Administration

-      Ensure accurate tracking of room status, productivity, and operational data

-      Assist in payroll administration and record keeping

-      Ensure all tasks, projects, and maintenance requests are properly logged and followed up

-      Ensure that all housekeeping glitches are followed up and resolved in a timely manner through systems applications

Health, Safety & Compliance

-      Ensure all associates follow safety procedures, proper chemical handling, and hygiene practices

-      Report all injuries immediately to Security for documentation

-      Maintain compliance with company policies, safety standards, and regulatory requirements

Qualifications

Experience:

-      Minimum 2–4 years of progressive experience in housekeeping operations within a luxury hotel or resort environment.

-      Prior supervisory or management experience overseeing housekeeping associates (Coordinators, Room Attendants, Public Area Attendants) in a luxury resort.

-      Proven experience in maintaining Forbes and LQA service standards.

Education:

-      High school diploma or equivalent (required), Certificate or diploma in Hospitality       Management, Hotel Operations, or Business Administration (preferred).

-      Addditional training in customer service or office administration is a plus

General Skills:

-      Strong leadership and coaching abilities with a focus on developing associates

-      Excellent organizational and time management skills

-      Strong attention to detail with a commitment to quality and luxury standards

-      Effective communication and interpersonal skills

-      Ability to work in a fast-paced, guest-focused environment

-      Problem-solving and decision-making skills

-      Strong collaboration skills across departments

-      High level of professionalism, integrity, and accountability

-      Commitment to sustainability and continuous improvement

Technical Skills:

-      Proficiency in Property Management Systems (e.g., Opera, Opera Cloud)

-      Experience with workforce management systems such as Unifocus

-      Strong Microsoft Office skills, particularly Excel, Word, and Outlook

-      Ability to manage reports, productivity tracking, and room status updates

-      Knowledge of inventory control systems and housekeeping operations tools

-      Understanding of health, safety, and chemical handling standards

-      Language: Required to speak, read and write English, with fluency in other languages preferred.