Housekeeping Manager

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Housekeeping Operations. Directs daily housekeeping functions for guest rooms, suites, public areas, and back-of-house spaces.
• Ensures consistent adherence to luxury cleanliness standards.
• Implements inspection protocols, audits, and corrective action plans to maintain top-tier guest satisfaction scores.
• Inventory Equipment Oversight Manages linen, supplies, chemicals, and equipment, ensuring cost control and proper usage.
• Safety Compliance Ensures OSHA, environmental, and brand compliance across all housekeeping activities.
• Team Leadership — Leads, mentors, and develops housekeeping managers, supervisors, and frontline staff.
• Training & Development — Establishes skill-based training pathways, cross-training, and performance coaching aligned with Chamonix’s career ladder.
• Labor Planning — Manages staffing levels, scheduling, productivity targets, and labor budgets with zero overtime as a strategic goal.
• Budget Oversight — Develops and manages departmental budgets, forecasts, and cost-control initiatives.
• Performance Metrics — Tracks KPIs including cleanliness scores, guest feedback, turnover, labor efficiency, and supply usage.
• Cross-Department Collaboration — Partners with Hotel Operations, HR, Engineering, and Front Office to support resort-wide initiatives and operational excellence.

QUALIFICATION REQUIREMENTS:

• Strong expertise in workforce planning, quality assurance, and regulatory compliance.

• Experience managing seasonal or visa-based workforces (H-2B preferred).

• Proven ability to lead large teams, drive performance, and maintain high morale.

• Excellent communication, organization, and problem-solving skills.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in hospitality management or related field preferred.

• 5–7+ years of progressive housekeeping leadership experience in luxury hospitality.

• Delivers strategic execution, develops talent, exercises strong financial acumen, makes guest-centric decisions collaborates cross-functionally, and leads with unwavering accountability and integrity.

BENEFITS AND COMPENSATION

$80,000 - $85,000 based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.

Experience

Required

• 5–7+ years of progressive housekeeping leadership experience in luxury hospitality.

Education

Preferred

• Bachelors or better in Hospitality and Resort Management or related field

Licenses & Certifications

Required

• Gaming Permit/License

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.