Housekeeping Manager

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, presentation, and service throughout guest rooms, public areas, and heart-of-house spaces. This role provides hands-on leadership, direction, and support to the housekeeping team, including laundry operations, while delivering exceptional guest experiences aligned with company standards.

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Responsibilities Operations & Guest Experience

• Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
• Ensure all housekeeping procedures align with departmental and company standards.
• Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Act as a brand ambassador by delivering consistent, high-quality guest service.

Team Leadership & Management

• Lead, train, schedule, and supervise housekeeping and laundry team members.
• Assist in recruitment, hiring, onboarding, and ongoing development of staff.
• Provide coaching, performance management, and regular feedback.
• Foster a positive, collaborative work environment across departments.
• Maintain appropriate staffing levels to meet business demands.

Daily Operations

• Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
• Ensure assignments are completed accurately and efficiently.
• Manage key control and communication devices (radios, phones, etc.).
• Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
• Maintain accurate records and reports related to housekeeping operations.

Safety & Compliance

• Ensure all safety and sanitation standards are consistently met.
• Maintain confidentiality and secure handling of guest information.
• Promote safe work practices and respond effectively in emergency or high-pressure situations.

Qualifications

• High school diploma or GED required; equivalent experience considered.
• Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
• Prior experience in a luxury or Four Diamond property preferred.
• Proficiency in Microsoft Office and property management systems is highly desirable.
• Strong communication skills (verbal and written).
• Ability to perform basic arithmetic and operational reporting.
• Flexible availability, including weekends, holidays, and varied shifts.

Core Competencies

• Leadership and team development
• Attention to detail and quality assurance
• Guest service excellence
• Organizational and time management skills
• Problem-solving and conflict resolution
• Ability to remain calm and effective under pressure

Physical Requirements & Work Environment

• Regularly required to stand, walk, and sit for 6–8 hours per shift.
• Frequent use of hands and arms for reaching, lifting, pulling, and carrying up to 25 lbs.
• Must be able to navigate stairs frequently
• Work may include exposure to cleaning chemicals and standard office supplies.