Housekeeping Manager

Housekeeping Operations

• Plan and oversee daily cleaning, deep cleaning and periodic housekeeping activities across assigned facilities.
• Establish cleaning schedules, inspection checklists and service standards appropriate to each location.
• Ensure timely room preparation for arrivals, departures and occupancy changes in coordination with camp management.
• Oversee linen distribution, collection and laundry arrangements where applicable.
• Coordinate pest control services and verify that identified issues are addressed.
• Ensure proper waste collection, segregation and disposal through the designated arrangements.

Team Management

• Supervise housekeeping supervisors, cleaners and attendants, ensuring clear responsibilities and adequate coverage.
• Prepare duty rosters and allocate employees according to occupancy, workload and operational priorities.
• Monitor attendance, performance and productivity, and submit overtime requirements for approval.
• Train employees on cleaning methods, equipment operation, chemical handling and service standards.
• Identify staffing gaps and coordinate recruitment, onboarding and replacement requirements with HR.
• Address performance concerns and refer disciplinary matters to HR through the approved process.

Quality and Service

• Conduct regular inspections of rooms, washrooms, corridors, offices and common areas.
• Record deficiencies, assign corrective actions and verify completion.
• Handle housekeeping complaints promptly and follow up with residents, clients or facility representatives.
• Monitor recurring issues and improve cleaning schedules, methods and staff deployment.
• Maintain inspection records and support client visits and operational audits.

Materials and Equipment

• Forecast requirements for cleaning materials, chemicals, consumables, linen and equipment.
• Monitor stock levels, usage and issuance records with Stores to prevent shortages and unnecessary consumption.
• Raise purchase requests within approved budgets and verify the suitability of received items.
• Ensure cleaning equipment is properly used, stored and maintained.
• Report damaged, missing or unserviceable items and follow up on repairs or replacement.

Safety and Coordination

• Ensure employees use appropriate PPE and follow safe cleaning and chemical-handling procedures.
• Maintain proper chemical labelling, storage and access to safety data sheets.
• Ensure wet-floor signage and other precautions are used during cleaning activities.
• Report hazards, incidents and maintenance defects, and follow up with the responsible teams.
• Coordinate with Operations, Maintenance, HSE, Stores and HR to resolve issues affecting housekeeping services.
• Submit regular reports covering inspection results, staffing, complaints, material consumption and outstanding actions.

Desired Candidate Profile

• Diploma or bachelor’s degree in Hospitality Management, Facilities Management or a related field, or equivalent relevant experience.
• Minimum 5 years of housekeeping experience, including at least 2 years in a supervisory or managerial role.
• Experience managing housekeeping in labour accommodation, large camps, hotels or facilities management environments.
• UAE experience is preferred.
• Practical knowledge of cleaning standards, chemicals, equipment, linen control and workplace safety.