Housekeeping Manager

Job title: Housekeeping Manager

Department: Rooms

Reports to: Room Division Manager

Direct Reports: Housekeeping Team and appointed contractors

About Else

Locally rooted but globally connected, Else is a modern-day sanctuary and cultural platform for travellers and guests to discover Kuala Lumpur through design, food, wellness, community, and thoughtful hospitality.

Located in the centre of Kuala Lumpur’s creative-cultural core, Else takes a distinct and differentiated approach to hospitality. Our approach is one where every experience is personalised, carefully crafted, and delivered with intention.

Our ambition is to operate successful restaurants within a hotel, and create a cohesive hospitality ecosystem across rooms, beverage programmes, events and programming.

Role Overview

The Housekeeping Manager is responsible for the cleanliness, presentation, upkeep and operational readiness of all guest rooms and public areas at Else Kuala Lumpur.

The role leads the Housekeeping team to deliver consistently high standards while balancing guest expectations, room turnaround, productivity, cost control, care of assets and Else’s approach to thoughtful hospitality.

What You'll Be Responsible For

1. Rooms, Public Areas & Quality Standards

• Establish and maintain exceptional cleanliness, presentation and hygiene standards across guest rooms, public areas and back-of-house spaces.
• Conduct regular inspections and ensure quality gaps are corrected promptly and sustainably.
• Ensure rooms are accurately released and guest-ready within agreed turnaround times.
• Coordinate closely with Front Office on arrivals, departures, VIPs, special requests and priority rooms.

2. Operational Management

• Plan daily room assignments, staffing deployment and supervisory coverage based on occupancy and operating requirements.
• Manage linen, laundry, uniforms, guest amenities and housekeeping supplies.
• Establish deep-cleaning, periodic-cleaning and preventive-care programmes.
• Maintain effective Lost & Found, key control, pest control and specialised-cleaning procedures.

3. Cost, Productivity & Asset Care

• Monitor labour productivity, room-cleaning efficiency, overtime and outsourcing requirements.
• Manage departmental inventory and operating expenses against budget.
• Maintain appropriate par levels and controls for linen, uniforms, amenities, chemicals and supplies.
• Promote careful use of equipment and report room or public-area defects promptly to Engineering.

4*. People, Training & Collaboration*

• Recruit, train, coach and develop Housekeeping employees and supervisors.
• Establish clear cleaning procedures, inspection standards, safety practices and performance expectations.
• Build an accountable, respectful and guest-aware team culture.
• Partner with Front Office, Engineering, HR and the Head of Rooms to resolve operational and employee matters.

ARCHETYPES OF THE SUCCESSFUL CANDIDATE

• Proven Housekeeping leadership experience in a lifestyle, boutique, luxury hotel or comparable hospitality environment.
• Excellent eye for detail and strong knowledge of room cleaning, public-area care, linen, laundry and quality inspection.
• Demonstrated capability in workforce planning, productivity, inventory control and cost management.
• Hands-on, organised and people-focused leader with strong cross-functional communication skills.

Job Types: Permanent, Full-time

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Housekeeping Manager: 3 years (Required)

Language:

• Fluent English (Required)

Work Location: In person