Housekeeping Specialist

Key Responsibilities

• Conduct regular audits of Housekeeping staff attendance, grooming, and physical presence.
• Inspect public areas, washrooms, demo/show rooms, occupied, onboarding, vacant, and exit rooms.
• Monitor housekeeping standards, deep cleaning, tank cleaning, and pest control compliance.
• Conduct housekeeping store and inventory audits and ensure optimum utilization.
• Manage live counters, food ordering, and day-to-day food operations.
• Coordinate with food vendors and ensure timely setup and delivery of food.
• Monitor food utilization and wastage control.
• Ensure adherence to SOPs for food presentation, serving, hygiene, and quality.
• Review housekeeping and food-related resident tickets and ensure timely resolution.
• Interact with residents to collect feedback and address service concerns.
• Conduct training and briefing sessions for Housekeeping and Food Service manpower.
• Discuss observations with the House Manager and respective teams and drive timely closure of action items.
• Track negative feedback, complaints, and corrective action plans.
• Prepare and submit detailed house audit reports with key observations and improvement areas.