HOUSEKEEPING SUPERVISOR

About the role

Polystar General Services Inc. is seeking a dedicated and experienced Housekeeping Supervisor to join our team in Bacoor City, Cavite. This is a full-time position that plays a crucial role in maintaining the highest standards of cleanliness, organisation and guest satisfaction across our facilities. As Housekeeping Supervisor, you will oversee daily operations, manage housekeeping staff, and ensure that all areas meet our rigorous quality and hygiene standards. This supervisory position is essential to the smooth operation of our hospitality services and directly impacts the guest experience and overall success of our organisation.

Key responsibilities

• Supervise and coordinate daily housekeeping operations, including room cleaning, linen management and facility maintenance
• Schedule and allocate tasks to housekeeping team members, ensuring efficient workflow and timely completion of duties
• Conduct regular inspections of guest rooms, common areas and back-of-house facilities to maintain cleanliness and quality standards
• Train, mentor and support housekeeping staff on proper cleaning techniques, safety protocols and company policies
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock
• Address guest complaints and maintenance issues promptly, coordinating repairs and follow-up actions when necessary
• Maintain detailed records of room status, staff performance and maintenance activities
• Ensure compliance with health, safety and environmental regulations in all housekeeping operations
• Collaborate with other departments to support seamless hotel or facility operations and special events
• Report to management on team performance, operational challenges and recommendations for improvement

What we're looking for

• Minimum 3-5 years of experience in housekeeping, with at least 2 years in a supervisory or leadership capacity
• Strong knowledge of housekeeping standards, cleaning techniques and best practices within the hospitality industry
• Proven ability to manage, motivate and develop a diverse team effectively
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Attention to detail and commitment to maintaining consistently high standards of cleanliness
• Strong communication skills with the ability to work collaboratively with all levels of staff
• Problem-solving capabilities and the ability to respond calmly to unexpected situations
• Knowledge of health, safety and sanitation protocols relevant to hospitality operations
• Physical capability to perform or assist with housekeeping tasks as required
• Flexibility to work various shifts, including weekends and holidays as per operational needs
• Basic proficiency in computer systems and record-keeping software is desirable