Housekeeping Supervisor

The Housekeeping Supervisor is responsible for supervising the housekeeping team and ensuring that guest rooms, public areas, and other assigned areas are clean, organized, and maintained according to hotel standards. The position also assists the Housekeeping Manager in managing daily operations and ensuring good guest service.

Key Responsibilities

• Supervise and assign daily tasks to housekeeping staff.
• Check guest rooms, hallways, public areas, and other facilities for cleanliness and proper maintenance.
• Ensure rooms are cleaned and prepared according to hotel standards.
• Monitor the performance, attendance, and grooming of housekeeping staff.
• Train and guide new and existing housekeeping employees.
• Conduct regular inspections and report maintenance issues to the appropriate department.
• Ensure proper handling and use of cleaning supplies, equipment, linens, and amenities.
• Monitor housekeeping supplies and request replenishment when needed.
• Coordinate with the Front Office regarding room status, special requests, and guest concerns.
• Handle guest complaints related to housekeeping and ensure proper resolution.
• Ensure lost and found items are properly recorded and handled.
• Prepare daily housekeeping reports and update room status when required.
• Assist in scheduling and manpower planning.
• Ensure proper safety, sanitation, and housekeeping procedures are followed.
• Maintain a clean, safe, and organized work environment.
• Perform other duties as assigned by the Housekeeping Manager or management.

Qualifications

• Graduate of Hospitality Management, Hotel and Restaurant Management, or a related course is preferred.
• At least 2–3 years of housekeeping experience in a hotel, resort, or similar establishment.
• Previous supervisory experience is an advantage.
• Good communication and leadership skills.
• Knowledge of proper cleaning procedures, housekeeping standards, and hotel operations.
• Organized, responsible, and detail-oriented.
• Able to work under pressure and handle different tasks at the same time.
• Willing to work on shifting schedules, weekends, and holidays.