Housekeeping Supervisor

DUTIES AND RESPONSIBILITIES

1.1.     Essential Functions

Quality

1.1.1.       Ensure housekeeping procedures and training checklists are in place, maintained and adhered to.

1.1.2.       Assists in the creation of budgets, manage labor, conduct regular inventory checks & audits, and develop progression plans.

1.1.3.       Report deficiencies in a timely manner and maintain detailed logs.

1.1.4.       Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products.

1.1.5.       Ensure deep cleaning project tracking & accurate billing is in place.

1.1.6.       Maintain a clean and well-organized work area.

1.1.7.       Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity.

1.1.8.       Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization

1.1.9.       Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap

1.1.10.    Responsible for ensuring dirty laundries are timelessly and appropriately cleaned

1.1.11.    Order supplies for the housekeeping department

1.1.12.    Ensure efficient use of departmental resources

1.1.13.    Direct all housekeeping activities

1.1.14.    Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms.

1.1.15.    Be responsible for hotel linen and check its movement and distribution to room attendants.

1.1.16.    Keep an inventory of all housekeeping supplies and check it regularly.

1.1.17.    Provide front office list of ready rooms for allotment to guests.

1.1.18.    Update records/ files/ registers etc.

1.1.19.    Check the VIP and OOO rooms

Customer

1.1.20.    Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers.

1.1.21.    Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively

1.1.22.    Maintain good relationship with customers and/or clients and suppliers of housekeeping items

People

1.1.23.    Participate in regular team meetings and promote an open door policy.

1.1.24.    Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.

1.1.25.    Assign duties to members of staff

1.1.26.    Maintain good relationship with managers of other units in the organization.

1.1.27.    Arrange training of staff within the department

Financial

1.1.28.    Works within the allocated budget for Housekeeping.

Others

1.1.29.    Perform other duties as requested by management.

1.2.     Nature of Work

1.2.1.       Involves walking or standing for long periods of time.

1.2.2.       Involves working on odd hours, on weekends, and on holidays.