Housekeeping Supervisor

Department: Housekeeping
Position Title: Housekeeping Supervisor
Reports To: Housekeeping Manager
Location: Landison Hotel

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Position Summary

The Housekeeping Supervisor is responsible for supervising and coordinating the daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standard of cleanliness and presentation. This role ensures that all room attendants and public area attendants perform their duties efficiently and according to hotel standards, contributing to overall guest satisfaction and a well-kept property.

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Key Responsibilities

1. Supervision of Daily Operations

• Supervise the daily cleaning and servicing of guest rooms, corridors, and public areas.
• Assign duties to room attendants and inspect completed rooms to ensure they meet hotel cleanliness and presentation standards.
• Ensure all cleaning supplies, equipment, and amenities are properly used and maintained.
• Coordinate with Front Office regarding room status updates, rush rooms, and special requests.
• Monitor housekeeping trolleys and storage rooms to ensure tidiness and safety.

2. Quality Control and Inspection

• Conduct regular inspections of guest rooms, corridors, and public areas to ensure consistent service quality.
• Identify maintenance issues and report them promptly to the Maintenance Department for repair.
• Ensure all guest amenities, linens, and supplies are adequately stocked and in good condition.
• Check all VIP rooms and special requests to ensure perfect presentation before guest arrival.

3. Staff Management and Training

• Supervise, guide, and motivate room attendants and public area attendants to perform their duties effectively.
• Conduct daily briefings to communicate work assignments, occupancy levels, and special instructions.
• Train staff in cleaning procedures, safety standards, and guest interaction etiquette.
• Monitor staff attendance, grooming, and performance, and report any issues to the Housekeeping Manager.

4. Coordination and Communication

• Liaise with the Front Office and Maintenance to ensure smooth operations and guest satisfaction.
• Communicate guest feedback or complaints to the Housekeeping Manager and follow up on corrective actions.
• Ensure lost and found items are properly recorded and handled according to hotel policy.
• Support the Housekeeping Manager in preparing reports and maintaining records of room status and cleaning schedules.

5. Inventory and Equipment Control

• Monitor usage and stock levels of cleaning supplies, amenities, and linens.
• Report shortages or damages and ensure proper inventory handling.
• Ensure all housekeeping equipment is in safe working condition and properly stored after use.

6. Flexibility and Operational Support

• Be flexible and available during weekends, holidays, or peak periods to support hotel operations.
• Provide assistance and supervision for any housekeeping issues or hotel emergencies that occur during off-duty hours when required.
• Perform other duties as assigned by the Housekeeping Manager or Management Team.

Qualifications and Skills :

●     Minimum SPM qualification, a Diploma in Hospitality Management would be a plus

●     Ability to  priorities tasks and delegate effectively

●     Strong attention to detail and commitment to providing quality service.

●     Good communication and interpersonal skills.

●     Knowledge of cleaning techniques and chemical handling.

●     Flexibility to work during evenings, weekends and holidays