HOUSEKEEPING SUPERVISOR

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

Job Description:

• Supervise daily cleaning and servicing of guest rooms, suites and villas.
• Inspect rooms after cleaning to ensure they meet the resort's 5-star luxury standards.
• Check cleanliness, room presentation, linen, amenities, bathroom condition and overall guest comfort.
• Ensure all VIP, honeymoon, special-occasion and repeat-guest rooms receive appropriate attention.
• Verify room status and coordinate room readiness with Front Office.
• Supervise and inspect the cleanliness and presentation of public area.
• Supervise Room Attendants, Public Area Attendants and other assigned housekeeping team members.
• Conduct daily briefing and allocate work assignments.
• Monitor staff productivity, attendance, grooming and discipline.
• Provide on-the-job training and coaching.
• Respond promptly and professionally to guest requests and complaints.
• Anticipate guest needs and provide personalized service
• Monitor linen, towels, guest amenities and housekeeping supplies.
• Ensure correct stock levels are maintained.

Experience Preferred:

• Minimum 2–3 years of housekeeping experience in a 4- or 5-star hotel/resort.
• Minimum 1-year supervisory experience in a similar position.
• Previous experience in a luxury resort, boutique hotel, villa resort or beach resort is highly preferred.