Housekeeping Supervisor

About the role

We are seeking an experienced and dedicated Housekeeping Supervisor to join the Iconic Marjorie Hotel, a Tribute Portfolio in Bayan Lepas, Penang. This is a full-time position based on-site at our hotel location. As Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness, organisation and guest satisfaction across our property. You will lead and oversee the housekeeping team, ensuring that all areas of the hotel are maintained to the exceptional standards expected of a luxury Tribute Portfolio property. This role is essential to delivering the outstanding guest experience that defines our brand.

Key responsibilities

• Supervise, train and manage housekeeping staff, ensuring they maintain exceptional standards of cleanliness and presentation throughout the hotel
• Conduct daily inspections of guest rooms, public areas and back-of-house spaces to ensure compliance with hotel standards and brand expectations
• Schedule and allocate work assignments to housekeeping team members, optimising efficiency and productivity
• Address guest complaints and concerns related to cleanliness and room conditions, responding promptly to maintain guest satisfaction
• Maintain accurate records of room status, maintenance issues and inventory of cleaning supplies and materials
• Coordinate with other hotel departments, particularly Front Office and Maintenance, to ensure seamless operations
• Manage the housekeeping budget, including ordering and controlling costs of cleaning supplies and equipment
• Identify training needs and conduct regular coaching and development sessions for housekeeping staff
• Implement and enforce health, safety and hygiene protocols in accordance with hotel policies and local regulations
• Monitor and improve housekeeping processes and procedures to enhance efficiency and service quality

What we're looking for

• Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or leadership role
• Experience working in a luxury hotel environment or high-end hospitality establishment
• Strong knowledge of housekeeping operations, cleaning standards, and best practices
• Excellent leadership and team management skills, with the ability to motivate and develop staff
• Exceptional attention to detail and a commitment to maintaining high standards of cleanliness
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues at all levels
• Problem-solving abilities and capability to handle challenging situations calmly and effectively
• Knowledge of health, safety and hygiene regulations relevant to hospitality operations
• Proficiency in hotel management systems and basic computer skills
• Flexibility to work various shifts, including weekends and public holidays as required
• Fluency in English; additional language skills are advantageous
• Certification in housekeeping or hospitality management is preferred but not essential

What we offer

At Iconic Marjorie Hotel, a Tribute Portfolio, we are committed to creating a positive and rewarding workplace for our team members. We offer competitive compensation and a range of benefits designed to support your wellbeing and career growth. Our benefits include complimentary meals during your shift, health and wellness programmes, and opportunities for professional development and advancement within our hotel and the wider Marriott International portfolio. We believe in fostering a culture of excellence, respect and inclusivity where every team member can thrive. We encourage work-life balance and provide our staff with the support needed to perform their best. As part of a prestigious Tribute Portfolio property, you will have access to ongoing training and career progression opportunities within one of the world's leading hospitality groups.

About us

Iconic Marjorie Hotel, a Tribute Portfolio is part of Marriott International's distinguished Tribute Portfolio collection, which celebrates the authentic character and unique heritage of beloved independent hotels from around the world. Located in the vibrant destination of Bayan Lepas, Penang, our hotel combines timeless elegance with contemporary comfort. We are dedicated to providing guests with exceptional service and memorable experiences that reflect the distinct personality and charm of our property. Our team is passionate about hospitality, and we pride ourselves on maintaining the highest standards of service, cleanliness and guest satisfaction. We foster a collaborative, inclusive workplace culture where team members are valued, respected and empowered to deliver excellence in everything we do.

Apply now

If you are an experienced Housekeeping Supervisor with a passion for excellence and a commitment to delivering outstanding guest experiences, we would like to hear from you. Please submit your CV, cover letter and any relevant certifications or references to our Human Resources department. Join our team and become part of a world-class hospitality organisation.