HOUSEKEEPING SUPERVISOR

1. Staff Supervision

• Supervise, assign, and monitor the daily activities of housekeeping attendants and other housekeeping personnel.
• Prepare and distribute daily work assignments based on occupancy, workload, and operational requirements.
• Conduct roll calls, briefings, and daily updates with housekeeping staff.
• Monitor employee attendance, punctuality, grooming, and work performance.
• Provide coaching and guidance to employees to improve work quality and productivity.
• Report employee performance issues, violations, and attendance concerns to the Housekeeping Manager.

2. Cleaning and Quality Control

• Inspect guest rooms, restrooms, public areas, offices, and other assigned areas to ensure cleanliness and proper maintenance.
• Conduct regular inspections and ensure that housekeeping standards are consistently met.
• Check rooms after cleaning and ensure they are properly prepared before being released for occupancy.
• Ensure proper cleaning procedures are followed for floors, windows, furniture, fixtures, bathrooms, and other facilities.
• Identify and report maintenance issues, damages, defects, or safety hazards immediately.

3. Guest Service

• Respond professionally to guest requests, concerns, and housekeeping-related complaints.
• Coordinate with other departments to resolve guest concerns promptly.
• Ensure special requests, VIP room requirements, and other housekeeping arrangements are properly attended to.
• Maintain a high level of professionalism and courtesy when dealing with guests.

4. Linen, Supplies, and Equipment

• Monitor the availability and proper use of cleaning supplies, chemicals, linens, amenities, and housekeeping equipment.
• Maintain proper inventory and report shortages or damaged items.
• Ensure housekeeping equipment is used correctly and safely.
• Monitor proper storage of cleaning chemicals and supplies.
• Prevent unnecessary waste and misuse of company resources.

5. Safety and Sanitation

• Ensure employees follow proper safety and sanitation procedures.
• Ensure proper handling, labeling, storage, and disposal of cleaning chemicals.
• Conduct regular checks for hazards such as wet floors, damaged equipment, electrical concerns, and other unsafe conditions.
• Report accidents, incidents, and safety concerns immediately to management.
• Ensure compliance with company health, safety, and sanitation policies.

6. Coordination With Other Departments

• Coordinate closely with Front Office regarding room status, room readiness, early check-ins, late check-outs, and special guest requirements.
• Coordinate with Engineering/Maintenance regarding room defects and repair requirements.
• Coordinate with Security regarding lost and found items, incidents, and safety concerns.
• Communicate with management regarding operational concerns, staffing requirements, and housekeeping performance.

7. Lost and Found

• Ensure all lost and found items are properly documented, secured, and endorsed according to company procedures.
• Maintain accurate records of recovered items.
• Coordinate with Security and management regarding valuable or sensitive items.

8. Reports and Documentation

• Prepare daily housekeeping reports, room inspection reports, attendance records, supply requests, and other required documentation.
• Monitor room status and report discrepancies to the appropriate department.
• Maintain accurate records of linen, supplies, equipment, damages, and maintenance concerns.
• Submit incident reports when necessary.

9. Training and Development

• Assist in the orientation and training of newly hired housekeeping employees.
• Demonstrate proper cleaning techniques, equipment handling, guest service, and safety procedures.
• Conduct on-the-job coaching and performance monitoring.
• Promote teamwork, discipline, professionalism, and good work ethics within the department.

10. Other Duties

• Assist the Executive Housekeeper/Housekeeping Manager in maintaining efficient department operations.
• Participate in departmental meetings and operational planning.
• Assist during special events, high-occupancy periods, and other operational requirements.
• Perform other related duties that may reasonably be assigned by management.