HOUSEKEEPING SUPERVISOR

• Responsible for the smooth operation of the floor assigned.
• Check staff schedule for staff on duty and check all attendance.
• Check and ensured staff personal grooming and fitness are up to company standard.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors for all of the floor including public area pool area.
• To monitor public area staffs.
• Ensure all recorded dispatches floor master keys to maids concerned.
• Check occupied rooms occasionally and vacant room every morning. Make discrepancy Report to housekeeper on any vacant room found used.
• Check all rooms that has just been cleaned by maids and released for sale.
• Check by providing special attention to rooms blocked for VIPs before arrival of guests.
• Ensure there are adequate supplies for the smooth running of the Department.
• Check all equipments are in a good working order.
• Submit maintenance work orders for those needing work done and then inspect the job done.
• Record any missing items and discrepancies in rooms.
• Arrange special cleaning like spring cleaning, window cleaning when occupancy is low.
• Completes and dispatches the housekeeping occupancy and status report at end of the shift/day.
• To organize immediately the guest needs under intimation to Executive Housekeeper.
• Assist in inventory stock taking at end of every month.
• Record any Lost & Found items found in rooms or public areas.
• Train new staff and re-train the old one if necessary.
• Assist with the duties of Chambermaids during busy period.
• Check to see that Pest Control Service is carried out accordingly and appropriately.
• Report to Housekeeper or Assistant Housekeeper on any irregularities observed during the course of work.
• Check all assigned are at close of day making sure all equipment’s, keys and supplies are stored and locked properly.
• Handles guest’s complaints tactfully.

To perform any additional duties as and when requested by the Management.