Housekeeping Supervisor

Role & responsibilities

• Staff Management: Create shift schedules, assign daily cleaning tasks, and conduct team briefings.
• Quality Control: Inspect guest rooms and public areas to ensure they meet brand and sanitation standards.
• Training and Onboarding: Teach new hires proper cleaning techniques, safety protocols, and customer service rules.
• Inventory Control: Monitor stock levels for cleaning supplies, linens, and amenities, and place new orders when needed.
• Maintenance Coordination: Report broken fixtures, plumbing problems, or damaged furniture to the maintenance department.
• Guest Services: Resolve customer complaints and handle special requests or VIP room setups.
• Administrative Duties: Track employee attendance, maintain cleaning logs, and evaluate staff performance.