Housekeeping Supervisor

Job Description – Housekeeping Supervisor

Job Title: Housekeeping Supervisor
Department: Housekeeping
Reports To: Executive Housekeeper / Housekeeping Manager

Job Purpose:
To supervise and coordinate the daily housekeeping operations, ensuring that guest rooms, public areas, and other hotel facilities are maintained to the required standards of cleanliness, hygiene, presentation, and guest satisfaction.

Key Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff.
• Allocate duties and prepare daily work schedules for housekeeping employees.
• Inspect guest rooms, corridors, public areas, washrooms, and other assigned areas to ensure proper cleanliness and maintenance.
• Ensure that rooms are cleaned and prepared according to hotel standards before guest arrival.
• Monitor housekeeping staff attendance, punctuality, grooming, and discipline.
• Conduct regular inspections and immediately address any cleanliness or maintenance issues.
• Report maintenance defects in guest rooms and public areas to the Maintenance Department.
• Coordinate with the Front Office regarding room status, arrivals, departures, and special guest requirements.
• Ensure proper handling and control of housekeeping equipment, cleaning materials, chemicals, linen, and guest supplies.
• Monitor the proper use and storage of cleaning chemicals and equipment.
• Ensure that all housekeeping staff follow safety, hygiene, and hotel procedures.
• Handle guest requests and complaints related to housekeeping services professionally and promptly.
• Check lost and found items and ensure that they are handled according to hotel procedures.
• Monitor linen collection, distribution, and storage.
• Conduct briefing sessions for housekeeping staff and provide necessary instructions.
• Train and guide new housekeeping employees on hotel standards and procedures.
• Ensure proper handover between shifts and communicate pending tasks to the incoming supervisor.
• Maintain housekeeping records, checklists, and daily reports accurately.
• Monitor inventory levels and inform the Executive Housekeeper when supplies need to be replenished.
• Ensure that all housekeeping areas are maintained in a clean, organized, and safe condition.
• Support the Executive Housekeeper in maintaining service quality and achieving guest satisfaction.
• Perform any other duties assigned by the Executive Housekeeper or Management.

Required Skills & Qualifications

• Previous experience in hotel housekeeping operations.
• Good knowledge of cleaning procedures and housekeeping standards.
• Ability to supervise and motivate a team.
• Good communication and interpersonal skills.
• Ability to coordinate effectively with Front Office, Maintenance, Security, and other departments.
• Good organizational and time-management skills.
• Knowledge of hotel hygiene and safety procedures.
• Ability to handle guest complaints professionally.
• Basic knowledge of housekeeping records and inventory control.

Key Performance Areas (KPA)

• Guest room cleanliness and readiness
• Public area cleanliness
• Staff discipline and productivity
• Guest satisfaction
• Linen and inventory control
• Proper use of cleaning materials and equipment
• Maintenance issue reporting
• Compliance with hotel SOPs, hygiene, and safety standards

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person