Housekeeping Supervisor

Key Responsibilities

Operations & Quality Control

• Supervise and coordinate the daily activities of Room Attendants and housekeeping team members.
• Ensure all guest rooms, including VIP rooms, vacant rooms, occupied rooms, check-out rooms, and décor rooms, are cleaned and prepared according to hotel standards before being released for guest occupancy.
• Conduct regular inspections of guest rooms, corridors, public areas, and housekeeping facilities to ensure cleanliness and compliance with established standards.
• Maintain exceptional housekeeping standards to achieve high guest satisfaction and minimize guest complaints.
• Ensure housekeeping storage areas, pantries, and closets are organized, clean, and adequately stocked.

Team Leadership & Development

• Allocate rooms and daily assignments to housekeeping staff to ensure efficient workflow and productivity.
• Train, coach, and mentor housekeeping employees to improve performance, service quality, and operational efficiency.
• Conduct daily briefings and team meetings to communicate operational updates, priorities, and expectations.
• Monitor staff performance and provide constructive feedback to support continuous improvement.
• Prepare and manage staff duty rosters and schedules to ensure adequate coverage across all shifts.

Guest Service

• Respond promptly and professionally to guest requests, concerns, and complaints.
• Ensure guest needs are addressed efficiently and that service recovery measures are implemented when necessary.
• Maintain a positive and guest-focused approach in all interactions.

Inventory & Cost Control

• Monitor inventory levels of guest amenities, linens, cleaning supplies, equipment, and chemicals.
• Coordinate replenishment and ordering of supplies as required.
• Control housekeeping equipment usage and maintenance costs while maintaining quality standards.
• Ensure proper handling, storage, and usage of cleaning chemicals and equipment in accordance with safety guidelines.

Coordination & Compliance

• Work closely with Front Office and Engineering departments to resolve maintenance issues and support smooth hotel operations.
• Manage lost and found items according to hotel policies and procedures.
• Ensure compliance with hotel safety, hygiene, and security standards.
• Respond effectively to emergency situations and safety incidents when required.

Requirements

• Minimum 2 years of experience in housekeeping operations, preferably in a hotel environment.
• Previous supervisory experience in housekeeping is preferred.
• Strong leadership, communication, and team management skills.
• Excellent attention to detail and commitment to quality standards.
• Ability to work flexible shifts, including weekends and public holidays.
• Good problem-solving and guest service skills.
• Knowledge of housekeeping procedures, cleaning methods, and safety practices.
• Proficiency in basic computer applications and hotel management systems is an advantage.