Housekeeping Supervisor

Responsible for supervising and coordinating the daily operations of the Housekeeping Department to ensure that guest rooms, public areas, and back-of-house areas are clean, hygienic, well-maintained, and presented according to hotel standards.

Key Responsibilities

• Supervise and coordinate housekeeping staff, including Room Attendants, Public Area Attendants, and Housemen.
• Allocate rooms and daily duties to housekeeping staff according to occupancy and operational requirements.
• Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness and quality standards.
• Ensure rooms are cleaned, serviced, and released on time for guest arrivals.
• Check linen, towels, amenities, cleaning supplies, and housekeeping equipment.
• Report maintenance issues and follow up with the Engineering/Maintenance Department.
• Handle guest requests and housekeeping-related complaints professionally and promptly.
• Train, guide, and motivate housekeeping employees on hotel procedures, cleanliness, hygiene, and safety standards.
• Maintain proper records of room status, lost and found items, inventory, and housekeeping activities.
• Coordinate with Front Office regarding room status, VIP arrivals, early check-ins, late check-outs, and special requests.
• Ensure proper handling and storage of cleaning chemicals and housekeeping equipment.
• Monitor staff grooming, attendance, discipline, and adherence to hotel policies.
• Conduct regular inspections and take corrective action when standards are not met.
• Ensure compliance with hotel hygiene, health, safety, and security procedures.

Required Skills

• Good communication and interpersonal skills.
• Strong knowledge of hotel housekeeping operations.
• Leadership and team-management skills.
• Good attention to detail.
• Ability to handle guest complaints professionally.
• Time-management and organizational skills.
• Knowledge of cleaning procedures, chemicals, linen, and housekeeping equipment.
• Ability to work under pressure and in a fast-paced hotel environment.

Qualifications & Experience

• Diploma/Degree or certificate in Hotel Management or a related field is preferred.
• Previous experience in hotel housekeeping is required.
• Experience as a Room Attendant/Housekeeping Executive or similar role is an advantage.
• Basic computer knowledge and familiarity with hotel PMS is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person