Housekeeping Supervisor

JOB SUMMARY:

Manages all facets of the Housekeeping Department, ensuring maintenance of high levels of guest service and satisfaction per Hllton standards to include guest rooms, laundry, public areas and work areas. Provides training to departmental employees. Enforces policies and procedures and standards as established by systems operation.

PRIMARY RESPONSIBILITIES: HOTEL PROFITABILITY: Assists in Cleaning rooms and helping in laundry as demand is needed. Manages according to established company procedures Schedules staff according to forecasted occupancy Orders and receives supplies to maintain adequate inventory levels Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas Compiles and reports accurate guest-room status to Front Office Enforces standard procedures for the acceptance, security, and return of guest lost and found items Communicates any discrepancies in room status and ensures that corrective action is taken Communicates with other department heads to resolve deficiencies and repair items Performs special assignments and projects as requested Participates in MOD program Maintains security of keys & masters as signed out only

ASSET MANAGEMENT: Maintains standard procedures for security of on-loan equipment Conducts monthly inventory of linen, supplies and equipment Maintains budgeted labor standards by forecasting and comparing forecast to actual Establishes and maintains cost-control systems on linen inventories cleaning supplies and labor costs, by forecasting and comparing forecast to actual

PRODUCT QUALITY/GUEST SATISFACTION: Maintains room quality and amenities based on hotel objectives and policy and procedures Ensures quality services are rendered in meeting guests’ needs and that good guest relations are enhanced Works with other department heads to resolve guest complaints HUMAN RESOURCES: Is responsible for the hiring, termination, performance evaluations, training and development of all housekeeping and laundry staff Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards

JOB SPECIFICATIONS: Physical Demands: Requires walking and standing to a significant degree. Requires ability to perform cleaning services during training of staff or shortages of staff, e.g., making beds, vacuuming, cleaning bathrooms: Lifting, Bending, Stretching, Handling, Feeling. Requires ability to communicate both orally and in writing with guests and housekeeping/hotel staff: Talking, Hearing.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Work Location: In person