Housekeeping Supervisor

Job Ref: CHE1994

Branch: Cheval Three Quays

Location: Cheval Three Quays

Salary/Benefits: Competitive Salary, company benefits and service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 shifts of 8 hours covering between the hours of 8am and 8pm. Includes weekend working and public holidays.

Hours per week: 40

Posted date: 02/10/2026

Closing date: 13/11/2026

Cheval Collection are currently recruiting for a Housekeeping Supervisor to join the Housekeeping team at our luxury serviced apartments in London.

At Cheval Three Quays, located on the banks of the River Thames and overlooking some of London's most iconic landmarks, we're looking for a passionate and detail-driven Housekeeping Supervisor to help deliver the exceptional standards and guest experiences we're known for.

As Housekeeping Supervisor, you'll play a key role in creating an environment where excellence comes naturally. From coordinating the daily activities of the housekeeping team to ensuring our luxury apartments and public areas consistently meet five-star standards, you'll be at the centre of a fast-paced and rewarding operation. You'll support and coach Room Attendants, carry out quality inspections, assist with training new team members, and act as a key point of contact for housekeeping-related guest requests. Through your leadership, attention to detail, and commitment to service excellence, you'll help ensure every guest enjoys a flawless stay from arrival to departure.

We’d love you to apply for this role if you…

• Have supervisory experience in a 5-star or luxury hospitality environment
• Know how to delegate and prioritise workloads effectively—for yourself and others
• Take pride in maintaining exceptional standards of cleanliness
• Have a keen eye for detail and notice the small things that make a big difference
• Are a confident communicator who leads with clarity and positivity
• Bring a positive attitude to everything you do
• Are passionate about delivering outstanding guest experiences every day

In return we can offer you………..

• A competitive salary
• Service charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• An inclusive and supportive working environment
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Everyone’s experience when applying for a job is different, and what matters most to us is that our recruitment process is a positive and accessible experience for everyone. If you would like more information about the role or the recruitment process, or if you need us to make any adjustments, please get in touch with a member of our People and Culture team at [email protected]

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.

Cheval Three Quays is a luxury all-apartment Residence available to book for any length of stay, from one night, to one year or more. Whether you’re visiting London for business or pleasure, the Residence is superbly located next to the Tower of London, Tower Bridge and London’s financial district.

In line with its proximity to the River Thames, Cheval Three Quays has been designed with the tranquil theme of water throughout. You’ll notice this, as well as the fabulous hospitality, as soon as you step into the main lobby.