Housekeeping Supervisor

Housekeeping Supervisor

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

• Implementation and maintenance of brand standards and standard operating procedures.
• Conducting market and competitor analysis.
• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards.
• Responsible for entering accurate room status into computer daily and investigate discrepancies.
• Maintains and update administrative data.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.
• Attends meetings and training sessions as required.
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Anticipate guests’ needs, handle guest enquires, and solve problems.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Adhere to Housekeeping Policies and Procedures.
• Report problems to Management with suggestions for resolution.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

What we need from you

Ideally, you have 1-2 years of similar or relative experience in a 4 or 5 star hotel. Excellent communication skills. Proven leadership skills and proven excellent handling of housekeeping team. Amenable to work shifting or rotating hours. Flexible on working hours as needed

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Job Types: Permanent, Full-time

Pay: £13.00 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount

Ability to commute/relocate:

• Sunderland, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Experience:

• housekeeping: 1 year (required)
• Supervising: 1 year (preferred)

Work Location: In person