Housekeeping Supervisor

Housekeeping Supervisor

Department

Housekeeping

Reports To

Executive Housekeeper / Housekeeping Manager

Job Summary

The Housekeeping Supervisor is responsible for supervising and coordinating daily housekeeping operations to ensure that guest rooms, public areas, and service areas are clean, hygienic, well-maintained, and meet the organization’s quality standards.

Key Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff.
• Allocate rooms and work assignments to Room Attendants, Public Area Attendants, and other housekeeping employees.
• Inspect guest rooms, corridors, public areas, and service areas to ensure cleanliness and proper maintenance.
• Ensure housekeeping standards, hygiene procedures, and safety guidelines are followed.
• Monitor the cleaning and preparation of guest rooms according to occupancy and arrival schedules.
• Check room status and coordinate with the Front Office regarding room readiness, discrepancies, and special requests.
• Train, guide, and motivate housekeeping staff to maintain high service standards.
• Conduct regular inspections and take corrective action when required.
• Monitor the proper use, storage, and availability of cleaning chemicals, equipment, linen, and guest supplies.
• Report maintenance issues, damages, lost property, and other concerns to the appropriate department.
• Maintain housekeeping records, checklists, inventory, and daily reports.
• Handle guest requests and complaints professionally and ensure timely resolution.
• Ensure proper grooming, discipline, attendance, and professional conduct of housekeeping staff.
• Assist the Executive Housekeeper/Housekeeping Manager with scheduling, inventory control, and departmental administration.
• Follow all fire, health, safety, and security procedures.
• Perform other duties assigned by management.

Required Skills & Qualifications

• Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
• Previous experience in housekeeping, preferably in a hotel or hospitality environment.
• Supervisory or team-leadership experience is preferred.
• Good knowledge of cleaning procedures, housekeeping standards, and hygiene practices.
• Strong communication and interpersonal skills.
• Good leadership, organization, and problem-solving abilities.
• Ability to work under pressure and manage multiple tasks.
• Basic computer knowledge and familiarity with housekeeping systems is an advantage.
• Professional appearance and positive attitude.

Key Performance Areas (KPIs)

• Guest room cleanliness and inspection scores.
• Guest satisfaction and complaint resolution.
• Staff productivity and attendance.
• Proper use and control of linen, supplies, and cleaning chemicals.
• Compliance with hygiene, safety, and housekeeping standards.
• Timely preparation of rooms for guest arrivals.
• Effective staff training and supervision.

Working Conditions

The position requires frequent movement throughout guest rooms, public areas, and housekeeping/service areas. The supervisor may be required to work shifts, weekends, holidays, and during periods of high occupancy.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person