Housekeeping Supervisor

Qualification Standards

Education & Experience:

• At least 3 years of progressive experience in a hotel or a related field required
• High School diploma or equivalent preferred
• Previous supervisory experience preferred

Tools & Equipment:

• Computer, copier, scanner, other office equipment, telephone, two way radios
• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand for long hours and walk long distances without fatigue
• Ability to bend, stretch, stoop and reach repeatedly without difficulty
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
• Multi-lingual skills preferred

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner

• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

• Supervise and ensure completion of all duties of Housekeeping staff

• Log all requests and confirm completion

• Maintain key control

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

• Balance and prepare individual paperwork for closing of shift

• Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis

• Notify room attendants of any deficiencies found in the room and note on the attendant’s board

• Return room attendant to correct deficiencies when applicable

• Re-inspect corrected rooms

• Check appearance of all employees to ensure compliance with New Castle Standards of Appearance

• Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager

• Submit maintenance reports/requests to the Engineering department

• Confer with Guest Services regarding information about discrepant rooms via phone or in person

• Physically check discrepant rooms when needed

• Clean guest rooms when needed

• Inspect room attendants’ closets/carts/sign board at the end of the attendants’ shift

• Supervise and inspect night attendant’s duties

• Inspects Laundry room daily

• Check for overloading of washers/dryers

• Inspection of lint traps to ensure cleaning every 6 hrs

• Check for cleaning of Laundry area

• Assist in training of all positions within department

• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights

• Assist in preparing weekly payroll

• Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate

• Completes inspections of all public areas, offices, washrooms, back of the house. Etc..

• Inspects equipment to ensure proper cleaning and maintenance

• Inspect guest rooms for quality and cleanliness

• Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals

• Check and respond to electronic communications in a timely fashion

Marginal

• Oversee Housekeeping Department in absence of Housekeeping Manager
• Participate in all hotel and departmental meetings as requested
• Other duties as required

Benefits at the AC Hotel & Residence Inn Missoula

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.

Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:

Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:

• Medical insurance with virtual visit options
• HSA, FSA, and DCSA accounts
• Dental and vision coverage
• Life insurance and AD&D
• Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
• Nationwide Pet Insurance — all pet plans carry a $250 deductible
• ID Watchdog Identity Theft Protection — real-time alerts and expert support so you never have to face identity theft alone

Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:

• Licensed therapists and mental health support
• Legal consultations and financial expert guidance
• Resources for childcare, pet care, home repair, and moving services
• A library of articles, podcasts, videos, and more - available anytime

Time Off & Holidays: We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

• Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.
• Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.
• PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.
• Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.
• FMLA: Available to full-time employees who meet federal eligibility requirements.

Jury Duty: We've got you covered if you're called to serve. Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.

Bereavement Leave: Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts. We are sorry you'll ever need this, but we want you to be able to grieve without added financial stress.

401(k) Retirement Plan: All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions, which is a meaningful investment in your financial future.

$600 Employee Referral Bonus: Know someone great? Send them our way. Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. Please note that the program includes a 6-month clawback period - if the referred employee voluntarily leaves within 6 months, the newly hired employee will be required to repay the incentive to the hotel.

Marriott Discounts: As a Marriott associate, you are eligible to receive highly discounted rates at other Marriott properties.

Gym Membership: We offer a free gym membership to all of our employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.