Housekeeping Supervisor

| Position Title:  | Housekeeping Supervisor | Department:  | Housekeeping  | Reports to:  | Executive Housekeeper  | Status:  | Hourly, Non-Exempt   Duties & Responsibilities The Housekeeping Supervisor plays a critical role in achieving departmental goals and maintaining hotel cleanliness, service, and brand standards. This position supports daily housekeeping operations, associate training and performance, cost controls, and interdepartmental coordination to ensure an exceptional guest experience. Key Responsibilities

• Oversee day-to-day housekeeping operations, including guest rooms, public areas, laundry, storage, and back-of-house areas.
• Maintain hotel-wide cleanliness and brand standards in coordination with Front Office and Engineering.
• Supervise, train, and retrain housekeeping associates on cleaning procedures, equipment, chemical usage, safety, and SOP compliance.
• Conduct routine inspections, complete reports, and ensure corrective actions are implemented.
• Manage schedules, control overtime, and support labor and budget objectives.
• Monitor linen, guest supplies, and inventory levels; conduct required inventories per SOP.
• Ensure proper key control, lost-and-found procedures, and guest issue resolution.
• Review operating statements and address variances, shortages, or overages.
• Support preventive maintenance programs and work closely with Engineering on room and equipment readiness.
• Assume full departmental responsibility in the absence of the Executive Housekeeper.
• Respond to guest concerns promptly and professionally.
• Perform additional duties or special projects as assigned by management.

Qualifications & Requirements

• Prior housekeeping supervisory experience preferred.
• Working knowledge of housekeeping equipment, chemicals, and preventive maintenance practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.
• Ability to prepare reports, schedules, and basic documentation electronically.
• Strong organizational, leadership, and communication skills.
• Ability to work flexible schedules, including all shifts, weekends, holidays, and emergency situations.
• Commitment to safety, cleanliness, associate hygiene, and professional appearance standards.

Essential Functions

• Ability to verbally communicate effectively with guests and co-workers.
• Prolonged periods of standing and/or walking.
• Ability to visually check work, work area, and hotel space.
• Minimum lifting of 30 pounds.

  Other Requirements

• Knowledge of English and local language
• Ability to deal with the public in a professional and courteous manner
• Ability to communicate with all managers, supervisors and fellow associates
• Ability to handle conflict situations in a professional manner
• Be well groomed and conform to the hotel’s dress code

  Safety Awareness Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.  Ensure proper safety instructions are given before operating any equipment. Ensures the kitchen meets all safety standards.   Notice: ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day.  You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands.  In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.