Housekeeping Supervisor

ACCOUNTABILITY

The Housekeeping Supervisor plays a pivotal role in maintaining high standards of cleanliness throughout the hotel. This position involves greeting guests and staff warmly, providing assistance, and coordinating with management when necessary Daily responsibilities include inspecting rooms and public areas, assigning keys, updating room availability, addressing guest requests, and ensuring key control policies are enforced. The Supervisor assists housekeeping staff, monitors work pace, and completes tasks in guest rooms, public areas, and the laundry room. Additionally, they play a key role in maintaining a safe and organized work environment, including the proper usage of cleaning products.

REPORTS TO AND IS SERVED BY: Executive Housekeeper & Assistant General Manager/General Manager

FLSA Designation: Non-Exempt

WHAT TO EXPECT

Guest and Staff Interaction: Greet guests and staff in a friendly, welcoming manner. Provide assistance and coordinate with staff and management as needed.

Quality Inspection: Inspect vacant clean and vacant ready rooms, public areas, restrooms, laundry room, administrative areas, and housekeeping carts to ensure cleanliness standards are met.

Key Control: Assign keys and enforce the hotel's key control policy.

Room Assignments: Complete "Room Assignment" sheets and distribute to Housekeepers as required. Update the system reflecting available rooms throughout the day and notify the front desk of any changes.

Front Desk Coordination:

Review Front Desk "Comment Log" and address guest requests within guidelines.

Lost and Found: Assist MANAGEMENT in recording and properly storing lost and found items.

Housekeeping Assistance: Assist Housekeepers and Publics to maximize efficiency, inspect task completion, and perform cleaning duties as needed.

Laundry Monitoring: Monitor the laundry room to ensure proper completion of tasks to meet business demands. Breakfast Area Duties: Assist with duties and tasks in the breakfast area if assigned or requested.

Property Inspection: Walk the property to ensure cleanliness standards are maintained.

Staff Management: Monitor the working pace of Housekeepers, determine staffing needs, and contact Housekeepers accordingly. Assist with scheduling department interviews and interviewing prospective employees.

Chemical Handling: Label chemical bottles, provide training on proper usage of cleaning products, and ensure MSDS sheets are up to date.

Guest Requests: Assist guests or hotel staff with requests for clean linen or other room supplies.

Assist with shuttle service if assigned, ensuring compliance with policy requirements for driving a company vehicle.

Disciplinary Action: Assist with formal counseling or disciplinary action of department staff as needed or as requested

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Attention to detail and a commitment to safety and cleanliness.

Ability to work independently and efficiently.

Strong organizational skills to manage tasks and prioritize work.

Good physical stamina and the ability to perform physical tasks such as lifting and bending.

Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.

SOFT SKILLS

CHARACTERISTICS: Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems, approachable, attention to detail, team player, adaptable.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High School degree or GED. Hospitality experience desired.

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at the hotel property.