Housekeeping Supervisor

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Are you passionate about delivering exceptional guest experiences through cleanliness, service, and leadership? We are seeking a Housekeeping Supervisor to join our team and assist in leading our housekeeping operations to the highest standard of excellence.

Job Description

Reporting to theExecutive Housekeeper, the Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department. You'll ensure rooms and public areas are immaculately clean, manage linen and laundry logistics, support staff development, and uphold all health, safety, and environmental standards in accordance with our brand and service policies.

Responsibilities

Supervise room inspections, staff schedules, and daily housekeeping operations

Maintain inventory, manage linen and laundry procedures efficiently

Liaise with Front Office and Maintenance to ensure timely room readiness

Respond to guest requests and handle VIP setups with urgency and care

Train, mentor, and induct new team members while promoting a positive work environment

Handle guest and staff issues professionally, conducting morning briefs and team meetings

Support cost control by managing resources effectively and responsibly

Skills/ Qualifications

at least 6 months supervisory/ team leader experience in hotel housekeeping or accommodation services

Exceptional interpersonal and communication skills

 Ability to work under pressure and manage multiple priorities

Ability to work collaboratively with a multicultural team

Understanding of hygiene, safety protocols, and manual handling procedures

Applicants must be eligible to work in New Zealand and be able to commit long term to the role

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way- Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits- including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
• Full Time 30 Hours minimum guaranteed. Flexible to work rotating roster, weekends and public holidays

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.