Housekeeping Supervisor

Acts as the supervisor over the housekeeping department 2 to 3 days per week, inspecting rooms for cleanliness, accuracy of items and proper placement. Inputs information into the computer system and ensures all rooms are up to date at end of day. Assists with the training of new and established staff.

Acts as a liaison between guests and hotel.

May also be required to clean rooms during times of staffing shortages.

Organization

• Ensure the tools you need for your shift are well organized and you have all the materials you will need during your shift.
• Report for duty on time in line with the posted schedule.
• Submit specific time off request prior to schedule being posted.
• Be aware of your scheduled shifts and learning sessions.
• Be aware of department standards, goals objectives and performance.
• Be aware of specific guest requests.

Direct Activities

• Clean, prepare and review guest rooms that have been assigned to you.
• Maintain a safe and secure environment for yourself, the guests and your co-workers.
• Respect the privacy of others and maintain behaviors in line with the company’s security, operating process and environmental policies.

Guest Facing Activities

• Deal with any guest inquiries in a positive manner and in line with standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner

Team Work

• Ensure your behavior respects the perspective, privacy, safety and security of your co-workers
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
• Apply yourself fully during team training and learning exercises.
• Report on time for your scheduled shift
• Focus on the customers’ needs
• Be flexible and adaptable
• Approach change with a positive attitude
• Demonstrate pride in your work