Housekeeping Supervisor

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position located at the Skyland Resort with an estimated start date of 3/12/2027, and an anticipated end date of 12/3/2027

Hourly rate of pay $20.00

Title: Housekeeping Supervisor
Reports To: Lodging Manager/Guest Services Supervisor
Department: Lodging

Summary of Position: Manage the activities of the housekeeping and public areas department ensuring outstanding service for resort guests.

Responsibilities:

• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.
• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.
• Comply with and ensure compliance with lost and found and key security procedures.
• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to all guest requests or complaints in a timely manner.
• Communicate closely with the front desk on all guest room and public area related needs.
• Perform all administrative duties as required to successfully manage the department.
• Participate in company Manager on Duty program.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems
• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education and Experience:

Education: High School Diploma or equivalent required
Experience: Minimum of 2 (two) years in the hospitality industry required
Minimum of 2 (two) years management experience required
Resort/National Park experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.