Housekeeping Supervisor (Premium Villa Complex)

About the role

We are seeking an energetic and detail-oriented Housekeeping Supervisor to serve as the guardian of impeccable service standards across our villa complex.

Key responsibilities

• Conduct daily inspections of guest villas, public areas, and back-of-house to ensure premium standards are met
• Supervise, train, and motivate the housekeeping team (room attendants and public area cleaners)
• Manage weekly rosters and performance reviews
• Work closely with Front Office and Engineering to prioritize room readiness and ensure swift resolution of maintenance issues
• Monitor stock levels for linens, guest amenities, and cleaning chemicals
• Conduct monthly inventories and manage orders within budget
• Supervise the handling of linens and guest laundry, ensuring high-quality processing and timely returns
• Implement and maintain strict Standard Operating Procedures (SOPs) for cleaning, turndown service, and floral arrangements

About you

• Minimum 2–3 years in a supervisory role within a luxury hotel or premium villa complex
• Exceptional eye for detail and advanced knowledge of professional cleaning techniques and chemicals
• Fluent in English and Bahasa Indonesia
• Strong leadership and hospitality-first mindset
• Ability to thrive under pressure during high occupancy
• Currently based in Bali or available for immediate relocation

Benefits

• Competitive salary based on experience
• Service charge and performance-based bonuses
• Career growth opportunities within a fast-growing management company
• A professional and supportive working environment