Houseman (保養服務員)

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, at the heart of Hung Hom Bay, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Houseman (保養服務員), you will be assisting with the overall presentation of guestrooms and public areas, ensuring it aligns with Shangri-La standards.

Key Responsibilities

• Perform deep cleaning of guestrooms and public areas.
• Report maintenance issues and coordinate follow-up actions.
• Deliver guest amenities and respond to service requests.
• Provide courteous assistance to guests and ensure guest satisfaction.
• Perform any other duties as assigned by Supervisor.
• 為客房和公眾地方進行技術性清潔
• 報告有關客房及設施損毀並跟進相關安排
• 遞送客人所需用品及處理服務要求
• 為客人提供協助
• 履行上司指派的工作

About You

• At least 1 year of relevant experience in the Housekeeping Department of a Hotel.
• Responsible team player with good customer service sense.
• Willing to work on shifts.
• 具備至少一年酒店房務部相關工作經驗
• 具責任感、團隊合作精神及良好的顧客服務意識
• 願意輪班工作

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 2733 8920) / [2733 8780](tel:2733 8780)

WhatsApp: (852) 5582 8849 5582 8849)

Email: [email protected]

Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.