Houseman/Shuttle Driver

• Cleans drink and vending machines and all surrounding areas.
• Empties all trash receptacles and ashtrays in corridors and public areas.
• Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.
• Cleans public restrooms.
• Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)
• Cleans elevators, tracks, chrome, and stainless steel at each landing.
• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.
• Wipes baseboards, railings, telephones, walls, vending areas, exit doors.
• Collects soiled linen from Room Attendant carts and delivers to area assigned.
• Vacuums all inside corridors and shampoos carpets.
• Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.
• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
• Delivers room service and picks up room service trays when needed, where applicable.
• Delivers cribs and rollaway beds to guest rooms.
• Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.
• Reports to Housekeeper any necessary information.
• Removes dirty linen.
• Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals.
• Cleans mirrors, windows, vent cover, glass doors.
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately as per proper procedure.
• Operates a light vacuum cleaner
• Collects soiled linen from Room Attendant carts and delivers to area assigned.
• Collects trash from Room Attendant carts, discarding them in main trash receptacle.
• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
• Assists with deep cleaning efforts including moving furniture, shampoo carpets.
• Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves.
• Assists engineer with handling items/equipment which require team lifting.
• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:

• Some high school education (grade 9) preferred

Additional Skills:

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines.
• Ability to work with minimal or no supervision
• Ability to follow schedule and ability to perform physical labor.
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.
• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands:

• Walking and Standing: 100%

• • Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90%

• • Ability to lift up to 30 lbs. regularly.
  • Must be able to lift 50 lbs. to the waist, chest, and above the head.
  • Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90% (throughout the entire shift).

• • Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.
• Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

Essential Job Duties

• Safely transport passengers to approved designated drop off & pick up points as approved by management

• Check hands free device for connectivity before starting shift in vehicle

• Perform vehicle safety inspection using checklist prior to transporting passengers

• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.

• Maintain a safe vehicle. Alert management of any operational concerns

• Maintain necessary service records

• Completes mileage log book

• Monitors gas tank level, and replenishes as needed.

• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle

• Warmly greet passengers as they enter/depart the van

• Ensures that passengers complete passenger log prior to departure. Files log.

• Offer water to passengers during warm months

• Assist passengers with luggage as needed

• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs

• Support other departments as needed during downtime

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Physical Demands:

• Walking and Standing: 20%
• • Must be able to carry 50 lbs. up to 25 feet.
• Lifting, Push/Pull: 20%
• • Ability to lift up to 50 lbs. regularly.
  • Must be able to lift 50 lbs. to the waist, chest, and above the head.
• Bending, Stooping, Reaching:20% (throughout the entire shift).
• • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Sitting: while driving vehicle
• Driving: 80%
• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.
• Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Education:

• High School diploma preferred

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• 2 years van driver experience preferred

Additional Skills:

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)

• Ability to safely operate a passenger van

• Must possess excellent public relations skills and ability to handle/resolve guest complaints