Houseperson

Position Overview:

The Houseperson supports the housekeeping team by maintaining cleanliness and organization throughout the hotel’s public and back of house areas. The candidate will assist room attendants with supplies and tasks that ensure a high standard of guest satisfaction.

Key Responsibilities:

• Maintain cleanliness of public areas including lobbies, hallways, restrooms, elevators, and meeting spaces
• Assist room attendants with daily support as requested, such as restocking linens, preparations of carts, restocking of housekeeping closets/storage, removal of soiled linens and waste
• Deliver items to guest rooms such as extra towels, linens, or amenities upon request
• Remove trash, soiled linens, and debris from guest floors and service areas
• Assist housekeeping staff with room cleaning tasks as needed
• Report maintenance issues or safety concerns promptly
• Follow hotel cleanliness, safety, and sanitation standards

Position Requirements:

• Develop and maintain positive working relationships with other departments.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Attend all scheduled meetings and training sessions.

Physical Requirements:

• Ability to remain standing for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs frequently
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel frequently
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

Required Qualifications:

• Professional cleaning experience preferred, but not required
• Successful completion of background check
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and cleanliness
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

This is a full-time, year-round position working at the Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL. Flexible Day shift schedule required, including holidays and weekends. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Equal Opportunity Employer
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