Houseperson/Common Area Attendant

What's in it for you? Competitive pay based on experience!

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Peppertree Ocean Club is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

POSITION SUMMARY

The Houseperson/Common Area Attendant assists and supports the Inspectors, Room Attendants, and Laundry in meeting quality and timeliness standards of the guest rooms and resort common area. This position frees up time for a room attendant to complete a more detailed cleaning. Perform any combination of light cleaning duties to maintain resort establishments in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. Provide the very best service to ensure that owners and guests have a positive vacation experience.

ESSENTIAL FUNCTIONS

• Strip all vacant rooms of bed linen and towels
• Empty trash from all rooms daily
• Assist the Laundry Attendant with washing, drying, and folding all hotel linens
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Move and arrange furniture and turn mattresses.
• Hang draperies and dust window blinds.
• Request repair services and wait for repair workers to arrive.
• Sort, count, and mark clean linens and store them in linen closets.
• Run errands, such as taking laundry to the cleaners.

OTHER FUNCTIONS

The Houseperson/Common Area Attendant may also:

• Perform other duties as needed to ensure the smooth operation of the property.

• Assisting Laundry with folding linen, stain treatment, and loading washers and dryers.

• Assisting the Front of House as need for guest check in and guest check out

• Remove debris from driveways, garages, and swimming pool areas.

• Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests’ rooms.

• Replace light bulbs.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

This position prefers a high school diploma or GED.

Experience

This position requires at least one year of experience in a position that interacts with customers, preferably in a hospitality organization.

LHR’s Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.

Adaptability: Ability to adapt to change in the workplace.

Customer oriented: Ability to take care of the customers’ needs while following company procedures.

Enthusiastic: Ability to bring energy to the performance of a task.

Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.

Interpersonal: Ability to get along well with a variety of personalities and individuals.

Responsible: Ability to be held accountable or answerable for one’s conduct.

Safety awareness: Ability to identify and correct conditions that affect employee safety.

Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. This competency asks the question “How well do you really hear and understand what others are saying?” Ability to actively attend to, convey, and understand the comments and questions of others.

Competitiveness: Competitiveness looks at the willingness of the individual to compare their results against the results of others; a desire to “get ahead.” Competitiveness is a trait that is better suited for some positions but may not be sought for other positions. This competency asks the question “Do you see yourself in competition with your co-workers, or as a member of a team striving for a goal?” Willingness to strive to get ahead or to finish projects.

Detail orientated: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. This competency asks the question “How well do you understand and work with the ‘nuts and bolts’ of a task?” Ability to pay attention to the minute details of a project or task.

Organization: Organizational skills look at the ability of the individual to be structured and methodical in working skills. This competency asks the question “Is your working style neat and disciplined?” Possessing the trait of being organized or following a systematic method of performing a task.

Friendliness: Friendliness looks at the ability of the individual to behave in a beneficial, amicable, or favorable manner toward someone. This competency asks the question “How pleasant and cheerful do you act toward others?” Ability to exhibit a cheerful demeanor toward others.

Other Requirements

PHYSICAL REQUIREMENTS

Next to each activity insert N, O, F, or C based on the job requirements.

N (Not Applicable)	Activity is not applicable to this occupation.
O (Occasionally)	Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)	Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)	Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Add other physical requirements as applicable.

Physical Demands	Lift/Carry
Push/Pull

WORK ENVIRONMENT

The Houseperson/Common Area Attendant works in the resort. This position requires the regular use of cleaning chemicals and cleaning equipment that may produce strong odors. The hours include some holidays and weekends.