Housing Advisor

Housing Choice Voucher Department
Full-Time | Non-Exempt | Hybrid Schedule Available with Supervisor Approval

Make a Difference Through Housing

At the Pinellas County Housing Authority (PCHA), our mission is to provide quality, affordable housing and improve the lives of residents. We are seeking a compassionate, detail-oriented Housing Advisor who is ready to help individuals and families access and maintain safe, stable housing.

In this role, you will guide Housing Choice Voucher participants through eligibility, recertification, leasing, and program requirements. You will serve as an important connection between participants, property owners, community resources, and PCHA—ensuring each interaction is handled accurately, respectfully, and with a commitment to excellent public service.

How You Will Support Our Mission

As a Housing Advisor, you will:

• Manage annual recertifications and interim changes for a caseload of more than 300 active participants.
• Interview participants and verify household composition, income, assets, deductions, and supporting documentation.
• Determine continued program eligibility and assist with the termination process when required.
• Prepare leases, briefing materials, participant correspondence, and landlord communications.
• Conduct briefings for new participants and families moving to a new unit.
• Respond professionally to participant and property-owner questions, concerns, and complaints.
• Complete portability lease-ups and support accurate housing assistance payments.
• Prepare required weekly and monthly reports.
• Assist with fraud investigations, repayment calculations, and special assignments.
• Connect participants with community resources that may support their housing stability and overall well-being.

Living Our Core Values

Accountability

You will manage a high-volume caseload, meet important deadlines, maintain accurate records, and take ownership of providing reliable service to participants and property owners.

Integrity

You will make eligibility and subsidy decisions based on HUD requirements and PCHA policies while protecting confidential information and applying program standards fairly and consistently.

Innovation

You will look for practical ways to improve processes, use technology effectively, and help make program information easier for participants and partners to understand.

Culture of Learning

You will remain open to feedback, stay informed about changing regulations and procedures, share knowledge with coworkers, and continue building your expertise in affordable housing programs.

What You Bring

• High school diploma or equivalent.
• Five years of satisfactory work experience involving direct interaction with the public.
• A bachelor’s degree in business, social work, or a related field is preferred.
• An equivalent combination of education, training, and relevant experience may be considered.
• Excellent written communication, interpersonal, and organizational skills.
• Strong attention to detail and the ability to perform accurate mathematical calculations.
• Ability to interpret policies, procedures, and regulatory requirements.
• Confidence working with computers, office technology, and agency software.
• Ability to remain calm, professional, and solution-focused while managing changing priorities and deadlines.
• Florida Class E driver’s license and the ability to meet PCHA’s insurance requirements.

Why Join PCHA?

This is more than a paperwork-focused position. It is an opportunity to help families maintain housing stability, support property-owner partnerships, and strengthen the communities we serve. Your work will have a direct and meaningful impact on the lives of Pinellas County residents.

Join a team where accuracy matters, service has purpose, and every employee contributes to improving lives through housing.

PCHA is an Equal Opportunity Employer and provides reasonable accommodations to qualified applicants and employees with disabilities.