Housing Advisor

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

About the Team

It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.

We are now looking for an enthusiastic Housing Advisor to join our high performing Housing Options and Homelessness Team to make a real difference supporting families and individuals at risk of homelessness.

About the Role

The postholder will work within the Housing Options & Homelessness Team to deliver a high-quality service aimed at preventing and relieving homelessness. The team consists of staff who provide housing advice and assistance, homelessness assessment and temporary accommodation where needed.

B&NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work.

This is a part-time role, 18.5 hours per week, permanent contract. The post holder will be expected to work half day Wednesday and all day Thursday and Friday.

The role is primarily based in Bath, but you may need to work from other locations in the district, including Keynsham and Midsomer Norton. There is also the opportunity to work from home by agreement.

About You

You will have:

• Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
• A degree and/or a relevant specialist housing qualification in Housing Advice or equivalent.
• Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations.
• Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity and effectiveness.

The role also requires excellent record keeping as well as IT skills. Experience of housing databases would be an advantage. You will need to have good communications skills.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Amanda Taylor, Assistant Team Manager, amanda_[email protected] or call (01225) 396336.

Interview date: TBC

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion athttps://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.