Housing and Support Worker (Fixed Term 18 months + 1 yr extension)

Housing & Support Worker (Fixed-term - 18 months + 1 yr extension)

Location: Durham
Hours: 37.5 per week (Full‑Time)

Salary: £27,636.80 - £28,642.00
On‑Call Supplement: £150 per week (approx. once per month, £1,800 annually)

Vacancies: 1

Join DASH – Supporting People to Recover, Rebuild and Thrive

DASH is a growing, innovative and values‑driven organisation delivering specialist supported housing across County Durham.

We are now recruiting a Housing & Support Worker to help us continue delivering outstanding care and housing support within accommodation services. If you are passionate about empowering people, committed to person‑centred practice and keen to work in a dynamic, supportive team — we’d love to meet you.

What You’ll Do

Working within DASH's accommodation services, you’ll support residents with a diverse range of needs including physical health concerns, mental health issues, domestic abuse, exploitation, substance misuse and homelessness. You will be based across 2 of our supported accommodation projects - at Aurora, our female-only service and Luca, our hospital discharge service.

Your key responsibilities will include:

Person‑Centred Support

• Attend weekly panel meetings with external agencies and the Service Manager
• Complete face‑to‑face Needs‑Based Assessments for potential residents
• Deliver strengths‑based, trauma‑informed support aligned with individual Support Plans
• Assist residents with daily living tasks that build confidence, independence and life skills
• Support residents to arrange and attend appointments
• Carry out risk assessments, support planning, goal-setting and reviews
• Identify and escalate safeguarding concerns as required

Enhanced Housing Management

• Complete resident inductions, viewings, paperwork and orientation
• Ensure properties are safe, clean and ready for new residents (including supporting void turnaround)
• Carry out routine Health & Safety checks and report repairs
• Support residents to maintain accommodation to a good standard
• Promote safety, security and positive tenancy behaviour

Partnership & Multi‑Agency Working

• Work collaboratively with NHS teams, housing providers, social care and community services
• Support safe, well‑planned move‑on from hospital discharge into longer‑term accommodation.

Recording, Reporting & Compliance

• Record information accurately using DASH’s database
• Log and communicate reportable incidents
• Work in line with legislation, safeguarding frameworks and organisational policies
• Follow Lone Working procedures using Orbis Protect devices

Training & Development

• Engage in training, supervision and development activities
• Contribute to a learning culture committed to best practice

On‑Call:

• £150 on‑call supplement per week
• Required approximately 6 times per year (around £900 per year additional pay)

What You’ll Bring – Person Specification

Essential

• NVQ Level 2 in Health & Social Care (or equivalent)
• GCSE English & Maths (Grade C or equivalent)
• At least 1 year of support work or advocacy experience
• Strong IT skills (Microsoft 365, email, databases)
• Excellent written, verbal and interpersonal communication
• Knowledge of homelessness or housing issues
• Able to work within policies, procedures and H&S requirements
• Ability to work under pressure and make proactive decisions
• Team player with the ability to work independently
• Advocacy skills and ability to provide guidance
• Diplomatic, assertive, and confident in establishing boundaries
• Flexible and reliable approach to working hours
• Strong commitment to confidentiality, learning and professional growth
• Empathetic, non‑judgemental, positive and enthusiastic
• Committed to equality, diversity and organisational values
• Full driving licence and access to a vehicle

Desirable

• NVQ Level 3 in Health & Social Care
• Understanding of trauma‑informed practice
• Knowledge of benefits system
• Experience in supported housing or multi‑disciplinary teams
• Understanding of mental health, substance misuse and behaviours that challenge
• Experience of providing intensive housing management
• Lived experience or experience working with people with complex needs

Why Work With DASH?

• A warm, inclusive and genuinely supportive team
• A growing organisation with opportunities to develop
• Meaningful work where you’ll see real impact
• Regular training, supervision and development
• A trauma‑informed approach embedded throughout the organisation
• On‑call payments adding approx. £900 per year
• A Disability Confident Committed employer.

Ready to Make a Difference? Apply Today

Apply now with a tailored cover letter and CV to [email protected]
Closing date: 11/09/2026

* DASH is a Disability Confident Employer.

Job Type: Full-time

Pay: £27,636.80-£28,642.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay
• Store discount

Work Location: In person