Housing Assistant

Come and make a difference at Karbon as a Housing Assistant We're looking for a passionate and skilled individual to join us as a Housing Assistant in our Area 5 Housing Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.

About The Role You'll provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You'll be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You'll also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events.

About You You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant's homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us The successful candidate will work in our North team led by the Housing Team Manager, Gemma Brown.If you require further information about the role, please contact Gemma either via e-mail: [email protected] via mobile on 07917174585.

Key Details

• Housing Assistant - Fixed term role until 31 August 2027
• Salary is £26,494 per annum plus a Karbon car payment of £2,405 per annum
• Location: Greengates
• Regular travel will be required
• 37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us? We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply? If this sounds like the role for you, apply now via our website:- https://www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting-but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates Closing date for applications Tuesday 3 November 2026

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date Interviews are expected to take place between early and mid-November.

We're Inclusive We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [email protected]

A Note for Recruitment Agencies We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding-we've got this covered!