Housing Casework and Support Worker

About the Role

We are looking for a caring, reliable, and confident Housing Casework and Support Officer to join our team in Leicester.

This is a people-focused role where you will work directly with residents, helping them manage their accommodation, develop independent living skills, and access the support and services they need.

You will build positive relationships with residents while working alongside colleagues, local services, and external organisations to help maintain safe and stable accommodation.

The role would suit someone who enjoys working with people, solving practical problems, and making a positive difference in the community.

Key Responsibilities

• Build supportive and professional relationships with residents.
• Provide practical, person-centred support based on individual needs and goals.
• Assist residents with housing matters, appointments, budgeting, and accessing local services.
• Encourage residents to develop confidence and independent living skills.
• Support residents in understanding and maintaining their tenancy responsibilities.
• Complete regular property visits and identify maintenance, safety, or welfare concerns.
• Maintain accurate support records, case notes, and documentation.
• Communicate with external agencies and professionals when required.
• Recognise and appropriately report safeguarding concerns.
• Help maintain a safe, respectful, and well-managed living environment.
• Attend team meetings, training, and other relevant activities.
• Follow company procedures relating to confidentiality, GDPR, safeguarding, and health and safety.

What We're Looking For

• Experience in housing, support work, social care, tenancy support, supported accommodation, customer service, or a similar people-focused role is preferred.
• Strong communication and interpersonal skills.
• Friendly, approachable, and confident working with different people.
• Good organisation and time-management skills.
• Able to maintain accurate records and complete administrative tasks.
• Comfortable working independently as well as part of a team.
• Able to remain calm, professional, and solution-focused when dealing with challenging situations.
• Understanding of confidentiality and professional boundaries.
• Basic computer skills, including Microsoft Office.
• Full UK Driving Licence.

Desirable

• Previous experience supporting people with housing or tenancy-related needs.
• Understanding of safeguarding and housing support.
• Experience working with people from a range of backgrounds.

Important Requirements

This position requires:

• Full UK Driving Licence
• Enhanced DBS check
• Ability to work on-site in Leicester

Pay: From £26,000.00 per year

Work Location: In person