Housing Manager I

Many Mansions believes that everyone deserves a place to call home. It is from this belief that Many Mansions strives to provide affordable, quality, services-enriched rental housing for formerly homeless and those of very low income in Ventura and Los Angeles Counties. To meet the need in the community, Many Mansions is embarking on an expansion program, doubling the number of affordable apartment homes over the next five years. The planned expansion will require increased staffing in both counties. Working with Many Mansions is an exciting opportunity to be a part of a mission driven and innovative team and to help make a positive impact in the community.

We need people with and without disabilities from diverse backgrounds, lived experiences, and skill sets to live out our mission. We strongly encourage people who have felt the impacts of the nation’s housing crisis to apply.

Description

The Housing Manager under the supervisor of the Vice President for the Property Management Division and the Housing Manager, performs a wide range of administrative tasks and duties for the Housing Central Office and the Vice President of Property Management.

Communication

• Possesses excellent communications skills, including but not limited to, the ability—

• To speak and write, meaningfully and persuasively.

• To communicate, listen, and respond effectively with and among staff, agencies, residents, donors, lenders, investors, partners, and community members.

• Able to speak and write Spanish meaningfully and persuasively desired.

Computer Skills

• Proficiency in Yardi, computer applications, including Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), and data management programs required.

Driving

• Driving is NOT required for this position.

Education, Experience, & Certifications

• High school diploma or GED required. Experience in Property Management, including knowledge of affordable housing programs like Section 8, Section 42, Tax Credit, Home, MHP, AHP, etc., is required.

Leadership & Other Skills

• Has a demonstrated ability to work well with others. Must be self-motivated, creative, and can set priorities independently. Must be able to adhere to all company policies and procedures, in addition to all State, federal and local laws and regulations.

Mathematical & Reasoning Skills

• Must dominate excellent mathematical and reasoning skills, including but is not limited to the ability to perform basic mathematical skills such as (add, subtract, multiply, divide, fractions, decimals, etc.), the ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists, and the ability to interpret data and/or instructions.

Physical Demands

• While performing the duties of this job, the staff member is regularly required to sit, use hands to finger, handle, or feel objects, tools, and controls, talk, and hear. The staff member is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The staff member must lift and move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Work Environment

• This job position has a moderate to high stress work environment.

• The work environment may have frequent interruptions, time constraints, and emotional demands. Noise level is low to moderate. The corporate culture is friendly and goal oriented.

• The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job.

To perform the job successfully, an individual must perform each essential duty satisfactorily, with excitement to take on any project, big or small. The responsibilities of the position of Housing Manager include, but are not limited to, the following:

• Stay current on all regulations related to Affordable Housing Programs. Manage the daily operations of Housing Central, including inventory management and ordering of office supplies. Serve as the office manager by ensuring compliance with updated OSHA and Workers’ Compensation requirements, including maintaining up-to-date company policies and required postings.

• Provide superior customer service to everyone. Prepare and confirm required data entry to update Yardi notes.

• Greets the public, answers telephone, provides information regarding Many Mansions programs, and provides housing information as needed. Refer more in-depth housing problems to supervisor or appropriate staff member; Assist the Property Management as needed with reports and tasks associated with the operation of the Property Management and actions to ensure compliance with all applicable laws and company policies.

• Perform administrative tasks associated with the Property Management Division including, accounting and financial reporting, reconciling resident accounts, and performing other clerical duties as needed. Ensures proper coordination with other departments to resolve tenant/customer complaints and inquiries and relay information and resolution to tenant/customer regarding applications or maintenance. Follow-up on problem resolution and contacts tenant/applicants with the solution to the problem, maintain appropriate and necessary resident relationships;

• Assist with resident communication as needed. Use Yardi and various programs to retrieve applicant information, verify information, units' status, and changes on units as required. Ensures that proper documentation is prepared for each step and distributed to appropriate personnel and department;

• Stays current on all applicable laws, software upgrades/updates, and funding requirements so that they can provide compliance software support, technical assistance, resolution of compliance issues, and training for adherence to established compliance practices;

• Other duties as assigned.

Many Mansions provides equal employment opportunities to all qualified applicants and employees without discrimination with regard to race, religion, creed, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions, age, sexual orientation, gender, gender identification and expression, transgender status, transitioning employees, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, reproductive health decision-making, marital status, registered domestic partner status, enrollment in any public assistance program, status as military, or as a veteran or as a qualified disabled veteran, status as an unpaid intern or volunteer, ancestry, citizenship, national origin, protected medical leaves, domestic violence victim status, political affiliation, or any other classification protected by law (“Protected Characteristics”). Many Mansions also prohibits discrimination based on the perception that anyone has any of those Protected Characteristics, or is associated with a person who has or is perceived as having any of those Protected Characteristics.