Housing Operations Coordinator

The Housing Operations Coordinator is a centralized, operations-focused role based at Housing Central, responsible for supporting administrative-heavy functions across the property management portfolio. This position plays a critical role in ensuring operational consistency, supporting property setup and transitions, coordinating special projects, and assisting with problem-solving across multiple sites. The Housing Operations Coordinator maintains close working relationships with Property Management, Compliance, Maintenance, and other designated departments.

Communication-Possesses excellent communications skills, including but not limited to, the ability—

To speak and write, meaningfully and persuasively.

To communicate, listen, and respond effectively with and among staff, agencies, residents, donors, lenders, investors, partners, and community members.

Able to speak and write Spanish meaningfully and persuasively desired.

Computer Skills- Proficiency in Yardi, computer applications, including Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), and data management programs required.

Driving- Driving is NOT required for this position.

Education, Experience, & Certifications- High school diploma or GED required. 5 years minimum experience in Property Management, including knowledge of affordable housing programs like Section 8, Section 42, Tax Credit, Home, MHP, AHP, etc., is required.

Leadership & Other Skills- Has a demonstrated ability to work well with others. Must be self-motivated, creative, and can set priorities independently. Must be able to adhere to all company policies and procedures, in addition to all State, federal and local laws and regulations.

Mathematical & Reasoning Skills- Must dominate excellent mathematical and reasoning skills, including but is not limited to the ability to perform basic mathematical skills such as (add, subtract, multiply, divide, fractions, decimals, etc.), the ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists, and the ability to interpret data and/or instructions.

Physical Demands- While performing the duties of this job, the staff member is regularly required to sit, use hands to finger, handle, or feel objects, tools, and controls, talk, and hear. The staff member is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The staff member must lift and move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Work Environment-This job position has a moderate to high stress work environment.

The work environment may have frequent interruptions, time constraints, and emotional demands. Noise level is low to moderate. The corporate culture is friendly and goal oriented.

The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job.

To perform the job successfully, an individual must perform each essential duty satisfactorily. Provides centralized**,** administrative-heavy operationalsupport across the portfolio, including property setup**,** site and unit inspections**,** preparation of key housing documents, and support of special projects, while coordinating with Property Management, Compliance, Maintenance, and other departments to ensure consistency and compliance.

1. Provide direct, administrative-heavy operational support to the SVP of Property Management and the Regional Management team to support portfolio oversight and operational priorities.

2. Support property setup and onboarding, including coordination of systems, documentation, and internal workflows for new and existing properties.

3. Conduct site and unit inspections to support operational consistency, readiness, and quality control across the portfolio.

4. Perform administrative tasks associated with the Property Management Division including, accounting and financial reporting, reconciling resident accounts, and performing other clerical duties as needed. Ensures proper coordination with other departments to resolve tenant/customer complaints and inquiries and relay information and resolution to tenant/customer regarding applications or maintenance. Follow-up on problem resolution and contacts tenant/applicants with the solution to the problem, maintain appropriate and necessary resident relationships;

5. Prepare, update, and maintain key housing documents, including Property Management Plans, Property Management Agreements, Tenant Selection Plans, and Affirmative Fair Housing Marketing Plans.

6. Stays current on all applicable laws, software upgrades/updates, and funding requirements so that they can provide compliance software support, technical assistance, resolution of compliance issues, and training for adherence to established compliance practices;

7. Lead and support special projects, process improvements, and cross-functional initiatives as assigned by senior leadership. Other duties as assigned.