Housing Program Manager

Spectrum Health & Human Services

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 2550 Main Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION:

Will provide oversight to housing staff with supervision and support for individuals that are homeless or at risk of homelessness with serious mental health, substance and/or medical issues as well as individuals who are releasing from state correctional facilities. Will ensure the provision of high-quality services to individuals and adherence to program guidelines. Will be responsible for assisting housing leadership with daily program operations and performs related tasks as required

MAJOR DUTIES AND RESPONSIBILITES:

• Knowledge and demonstration of agency core values and competencies in day-to-day activities

• Oversee and maintain the daily operations of properties and programs to ensure agency/program compliance.

• Ensure full compliance with Office of Mental Health (OMH) & Housing and Urban Development (HUD) regulations, contractual obligations, and internal agency policies.

• Conduct regular apartment visits and ensure units meet safety, quality, and habitability standards.

• Conduct regular file audits to incorporate into supervision, training, and compliance needs.

• Assigned a small caseload depending on program capacity and staffing needs of the program.

• Supervise and train (retrain) a team of case managers, peer support specialists, and other staff as needed by providing individual supervision at least bi-weekly.

• Ensure the team provides client-centered, supportive, and empowerment-focused case management.

• Conduct performance evaluations annually, address all performance concerns immediately to develop staff improvement or training plans to improve performance.

• Develop staff outreach strategies and facilitate team meetings.

• Ensure staffs training both required and recommended by the agency and/or the program are completed on or before due dates.

• Implement and manage quality improvement processes by maintaining client records to ensure they are accurate and meeting regulatory standards (notes/recovery plans/discharges etc.).

• Achieve and maintain a minimum 90% housing retention rate for program participants per program guidelines.

• Support residents in accessing benefits, medical care, and community resources, per program guidelines.

• Respond to resident crises within 24 hours and ensure follow-up actions are documented according to agency standards utilizing a trauma-informed and timely manner.

• Build and maintain community and partner relationships.

• Promote resident empowerment, choice, and inclusion in service planning.

• Develop and maintain relationships with landlords, property managers, and community partners to expand housing opportunities.

• Ensure staff are assisting clients with connection to safe/affordable housing, budgeting, completing rental applications, understanding lease agreements and coordinating with external providers to ensure needs are being met.

• Holding case managers accountable for outreaching hard to locate clients, coordinating with other agencies, such as county SPOA systems, first-line outreach teams, and the Department of Social Services and acting as a liaison between the organization and external providers, employers, and community members.

• Represent the organization at community meetings, coalitions, and OMH/HUD-related forums.

• Become SOAR Certified when funding is available

• Other duties as needed or required

SKILLS/COMPETENCIES:

• Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.

• Knowledge of Community Health Systems

EDUCATION REQUIREMENTS:

• Master’s Degree with 1 Years’ Experience Working with mental health, substance use and physical health issues.

• Bachelor’s Degree with 3 Years’ Experience Working with mental health, substance use and physical health issues.

• Associate degree with 5 Years’ Experience working with mental health, substance use or physical health issues

• Supervisory Experience Required

EXPERIENCE:

• Experience must match above requirements

• Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

COMPENSATION:  $46,000/yr - $57,000/yr