Housing Program Manager

POSITION SUMMARY:

The Housing Program Manager is responsible for leading, supervising, and supporting the team of housing case managers who provide direct services to individuals and families experiencing or at risk of homelessness. This role involves overseeing the delivery of high-quality case management services, ensuring program compliance with funding requirements, and driving efforts to connect clients with housing solutions, resources, and supportive services.

ESSENTIAL DUTIES & RESPONSIBILITIES: Team Leadership and Supervision

· Provide supervision, guidance, and performance evaluations for housing case management staff.

· Foster a collaborative, client-centered, and solutions-focused team culture.

· Conduct regular team meetings and one-on-one check-ins to address challenges, monitor progress, and provide professional development opportunities.

Program Management

· Oversee the implementation of housing case management services to ensure consistency and quality.

· Develop and maintain program policies, procedures, and workflows in alignment with organizational goals and funding requirements.

· Monitor caseloads and staff assignments to ensure equitable distribution of work and optimal service delivery.

· Collaborate with other departments and external partners to ensure seamless service coordination.

Client Support and Advocacy

· Ensure case management services are client-centered, trauma-informed, and culturally competent.

· Review and approve client service plans, ensuring they align with program objectives.

· Assist in resolving escalated client concerns and complex cases.

Compliance and Reporting

· Ensure adherence to all applicable laws, regulations, and funding requirements.

· Monitor and evaluate program outcomes, collecting data and preparing reports for internal and external stakeholders.

· Conduct audits of case files to maintain compliance and identify areas for improvement.

Partnerships and Community Engagement

· Develop and maintain relationships with housing providers, social service agencies, and other community stakeholders.

· Represent the organization at community meetings, workshops, and conferences.

· Advocate for systemic changes that enhance access to affordable housing and supportive services.

KNOWLEDGE:

· Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

· Proven Leadership – Knowledge in reaching achievements, such as meeting goals, improving team performance, or driving organizational growth.

EDUCATION AND EXPERIENCE:

· Bachelor’s degree in social work, public health, or related field or equivalent combination of education and experience.

· Minimum of 3-5 years of experience in housing case management, social services, or related fields, including at least 2 years in a supervisory or managerial role.

· Strong understanding of housing programs, including rapid rehousing, permanent supportive housing, and Housing First principles.

REQUIREMENTS:

· Driver's License & Transportation Requirements: Must possess and maintain a valid driver's license, current automobile insurance, and an acceptable driving record in accordance with Helix policies. Must be able to safely operate a motor vehicle and provide authorized client transportation as required by the position.

· Ability to pass a NetStudy background check

· Proof of vehicle insurance

PHYSICAL REQUIREMENTS:

The position requires the ability to perform various physical tasks essential to job duties. These include, but are not limited to:

· Lifting: Ability to lift and carry objects weighing up to 25 pounds on a regular basis.

· Bending & Stooping: Frequent bending, kneeling, and stooping may be required to access materials, equipment, or perform job-related tasks.

· Sitting: Prolonged periods of sitting may be necessary, depending on the nature of work.

· Walking & Standing: Ability to stand and walk for extended periods, including navigating various work environments.

· Reaching & Stretching: Occasional reaching overhead or in awkward positions to retrieve or handle materials.

· General Mobility: Adequate physical ability to move freely within the workspace and perform assigned duties safely and efficiently.

· Driving & Client Transportation: Ability to safely operate a motor vehicle and transport clients to and from appointments, community resources, and other authorized locations as required by job duties. Must maintain a valid driver's license, appropriate automobile insurance, and meet Helix's driving and transportation safety requirements.

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person