Housing Resources Coordinator

As a new position within our organization, this role will be the welcoming face of Community Haven Housing Resources, connecting individuals to services while coordinating volunteers who help advance the department's mission. Community Haven has been created because we see an opportunity to grow, innovate, and better serve community members facing housing-related challenges.

The Housing Resources Coordinator at Love in Action (LIA) will play a vital role in working with the manager and alongside volunteers as they support community members facing housing-related challenges, including affordable housing, emergency shelter, homelessness navigation, rent and utility assistance, home repairs, and other housing needs.

This position will help foster a culture of belonging by recognizing the inherent value and dignity of every individual. Under the direction of the manager, the coordinator will ensure that each community member is served with compassion, respect, and access to comprehensive resources that support long-term stability and well-being.

At Love in Action (LIA), we are on a mission to see transformed lives through empowering people to thrive. Our decisions are guided by our core values: loving God and loving our neighbors, respecting the dignity of all people, and collaborating with community partners.

As the Housing Resources Coordinator, you will:

· Work under the guidance of the manager to develop a culture where healthy, inter-dependent relationships are cultivated and people are empowered to thrive.

· Embrace ambiguity and enjoy working within systems and processes that are in development, rather than established.

· Serve with curiosity, experimentation, learning, and continuous improvement.

· Embrace flexibility while remaining mission focused.

· Contribute to the department’s growth through strong teamwork, proactive initiative, and hands-on execution.

· Enjoy working with people who self-select as volunteers as part of a purpose-built team to serve others.

· Foster healthy relationships with community partners through collaboration.

· Maintain a high standard of service for everyone

Primary Duties and Responsibilities:

Program Operations

· Provide triage support for individuals calling or visiting Love in Action for housing challenges by conducting initial assessments to determine the urgency and nature of their needs.

· Provide a warm handoff by connecting individuals with appropriate resources, services, and support to ensure a smooth transition to their next steps.

· Coordinate, support, and equip volunteers to effectively utilize their skills and talents in advancing the daily mission of Love in Action.

· Partner with the Manager to implement, evaluate, and continuously improve program processes and procedures, ensuring services are delivered effectively, compassionately, and with dignity.

· Monitor and assess program outcomes, recommending enhancements that respond to community needs and improve overall program effectiveness.

Facilities & Resources

· Maintain a clean, organized, and dignified environment that reflects the values of Love in Action.

· Ensure resources, supplies, and program materials are well-stocked, accessible, and ready to meet community needs.

Internal Collaboration

· Work closely with all Love in Action departments to provide seamless service delivery and access to comprehensive wraparound support.

Community Partnerships

· Develop and maintain strong relationships with community organizations, agencies, churches, landlords, contractors, and other partners to provide extensive wrap around services.

Education

· Assist manager to populate and promote housing-related educational opportunities that equip community members with knowledge, resources, and practical life skills.

· Support classes, and resource-sharing opportunities that foster housing stability and self-sufficiency.

Special Events

· Participate in and support Love in Action events, initiatives, volunteer activities, and community engagement opportunities.

Qualifications and Core Competencies:

· Mission Alignment: Believes and practices LIA’s mission and values including our deep desire to serve people in the name of Jesus.

· Character Representation: Works to serve Jesus by respecting the dignity of all people, extending compassion and grace. Consistently displaying humbleness, curiosity, adaptability, and a collaborative spirit.

· Community Invitation: Encourages others to join the LIA community.

· Empowerment: Helps others discover and utilize their gifts and abilities.

· Team Player: Collaborative and self-directed. Actively supportive of all team members.

· Boundary Maintenance: Models good boundaries.

· Organizational Skills: Detail-oriented with good organizational skills.

· Tech Proficiency: Proficient in Microsoft Office 365 and capable of learning new data systems and social platforms. Proficient in use of multi-line phone systems.

Benefits:

· Paid PTO: In accordance with the Employee Handbook.

· Simple IRA: Available after one year.

· Job Type: Part-Time

· Pay: $18.00 - $20.00 per hour.

· Schedule: Tuesday, Thursday, Friday. 8:30am – 5pm

Pay: $18.00 - $20.00 per hour

Expected hours: 24.0 per week

Benefits:

• Paid time off

Work Location: In person